Experience Level
Language
Spanish; Castilian
Fluent
English
Fluent
Catalan; Valencian
Advanced
French
Beginner
Work Experience
Global Operations Specialist at Get-e
February 1, 2025 - PresentSimultaneous management of live chats, calls, and daily operational tasks (multitasking). Immediate resolution of issues with clients and suppliers across multiple time zones. Coordination of ground transport services for airlines and insurance companies under high-pressure conditions.
Client Manager & Sales Representative at Spotzer
September 30, 2024 - July 23, 2025Direct communication with clients to create and adapt websites using editors such as Trinity and Duda. Requirement gathering, project follow-up, and final presentation. Post-launch issue management and ongoing client relationship maintenance. Telephone sales (cold calling) and handling of interested leads. Strategy development to maximise sales within limited timeframes. Analysis of clients’ websites and redesign proposals to enhance digital presence.
Business Developer at YoungCapital
February 28, 2023 - July 23, 2025Creating prospects and identifying market opportunities at an international level. Presenting services to clients in both Spanish and English. Managing and overseeing accounts to ensure high-quality service.
Client Account Support & Onboarding at Spotzer
February 1, 2025 - September 1, 2025Coordinate ground transports between airlines, insurance partners and suppliers across multiple time zones. Resolve incidents and service disruptions under strict SLA timelines. Maintain CRM records, case documentation and operational reporting. Collaborate with internal operations teams to ensure service continuity and customer satisfaction.
Business Operations & Client Relations at Young Capital
February 1, 2023 - September 1, 2024Managed client requirements gathering, project follow-up and delivery timelines. Provided post-launch support through Zendesk and Salesforce ticket systems. Coordinated service presentations, onboarding documentation and follow-ups. Ensured continuity of service across multiple regions. Trained international client accounts across Spanish and English communications.
Education
Master’s Degree at University of Valladolid
January 1, 2019 - December 31, 2021Bachelor’s Degree at University of Valencia
January 1, 2015 - December 31, 2018Master’s Degree in International Relations and Asian Studies at University of Valladolid
January 11, 2030 - January 14, 2026Bachelor’s Degree in Social Work at University of Valencia
January 11, 2030 - January 14, 2026Qualifications
Industry Experience
Transportation & Logistics, Travel & Hospitality, Software & Internet, Professional Services, Media & Entertainment
Experience Level
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