Available to hire
Hello! I’m Natsumi, a content writer, proofreader, and translator with experience in Japanese and English. Since 2017, I have been running my own business, Between The Lines, based in the Netherlands. I specialize in writing and translating for various sectors, including travel, marketing, and entertainment. I’m passionate about crafting engaging and well-researched articles that connect with readers.
Beyond writing, I also provide tailored travel plans and customer support for travel services, reflecting my love for personalized experiences and excellent service. I look forward to expanding my language offerings by adding Dutch to my repertoire soon!
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
Japanese
Fluent
English
Advanced
Dutch
Beginner
Czech
Beginner
Work Experience
Content Writer, Proofreader and Translator at Between The Lines
January 1, 2017 - PresentProviding content writing and online article services for Japanese websites; translation services (English to Japanese) for diverse European and Japanese clients including travel agents like Booking.com, website-building platforms, and gaming and entertainment news websites; offering proofreading services.
Travel Operator/Customer Support at Tabi Chat (remote) at Nin Nin Inc.
December 31, 2020 - July 11, 2025Created bespoke and personalized travel plans that meet customers’ needs, including flight schedules, hotel plans, tours, activities, transportation, and guides. Provided live customer support via text throughout journeys, negotiating with service providers and offering guidance and answers to queries.
Travel Operator/Customer Support at Tabi Chat (remote) at Nin Nin Inc.
January 1, 2024 - PresentCreated bespoke and personalized travel plans that meet customers’ needs, including flight schedules, hotel plans, tours, activities, transportation, and guides. Provided live customer support via text throughout journeys, negotiating with service providers and offering guidance and answers to queries.
Receptionist / Assistant at a Law Office at Arc Machida Law Office
December 31, 2016 - July 11, 2025Managed daily administrative tasks including answering phone calls, welcoming clients, submitting legal documents, handling accounting, and running errands.
Care Assistant at Dementia Care Homes at Various (Tokyo, Japan & Bristol, UK)
December 31, 2014 - July 11, 2025Assisted residents with everyday routines such as eating, taking medicine, bathing, and going outside. Provided housekeeping and organized group activities to engage residents.
Assistant at an International Student Accommodation at J.F. Oberlin University
December 31, 2011 - July 11, 2025Handled daily administrative duties and organized events, supporting the headmaster and student representatives in a dormitory context.
Content Writer, Proofreader and Translator at Between The Lines
January 1, 2017 - PresentProvided content writing services including writing online articles for Japanese websites. Delivered translation services (English to Japanese) for various European and Japanese clients such as travel agents, website-building platforms, gaming, and entertainment news and review websites. Offering proofreading services starting from 2025.
Travel Operator/Customer Support at TABI CHAT (remote) at Nin Nin Inc.
December 31, 2020 - July 11, 2025Created bespoke and personalized travel plans reflecting customers’ preferences including flight schedules, hotel plans, tours, transportation services, and other recommendations. Provided live customer support through text messages during customers' journeys, negotiating with airlines, hotels, and tour providers while answering queries and offering guidance.
Travel Operator/Customer Support at TABI CHAT (remote) at Nin Nin Inc.
January 1, 2024 - PresentCreated bespoke and personalized travel plans reflecting customers’ preferences including flight schedules, hotel plans, tours, transportation services, and other recommendations. Provided live customer support through text messages during customers' journeys, negotiating with airlines, hotels, and tour providers while answering queries and offering guidance.
Receptionist / Assistant at a Law Office at Arc Machida Law Office
December 31, 2016 - July 11, 2025Handled daily administrative duties such as answering phones, welcoming clients, submitting legal documents, managing accounting, and running errands.
Care Assistant at Dementia Care Homes at (Tokyo, Japan & Bristol, UK)
December 31, 2014 - July 11, 2025Assisted residents with daily routines including getting ready, eating, medication, bathing, bathroom needs, and outdoor walks. Provided housekeeping services and organized engaging group activities to benefit residents.
Assistant at an International Student Accommodation at J.F.Oberlin University
December 31, 2011 - July 11, 2025Responsible for daily administrative tasks and organizing events, assisting the headmaster and dormitory student representatives.
Content Writer, Proofreader and Translator at Between The Lines
January 1, 2017 - PresentProvided content writing and online article services for Japanese websites. Delivered translation services from English to Japanese for a variety of clients including travel agents (e.g., Booking.com), website-building platforms, gaming, and entertainment news and review websites. Started offering proofreading services from 2025 onward.
Travel Operator/Customer Support at Tabi Chat - remote at Nin Nin Inc.
December 31, 2020 - July 11, 2025Created bespoke and personalized travel plans based on customer preferences including flights, hotels, tours, transportation, and guides. Provided live text message customer support during journeys by negotiating with airlines, hotels, and tour providers, answering questions, and offering guidance.
Travel Operator/Customer Support at Tabi Chat - remote at Nin Nin Inc.
January 1, 2024 - PresentResumed travel operator and customer support duties in 2024, delivering personalized travel plans and live support during customers' travel experiences.
Receptionist / Assistant at a Law Office at Arc Machida Law Office
December 31, 2016 - July 11, 2025Managed daily administrative tasks including answering calls, welcoming clients, submitting legal documents, managing accounting, and running errands.
Care Assistant at Dementia Care Homes at Various Facilities in Tokyo and Bristol
December 31, 2014 - July 11, 2025Assisted residents with daily routines such as dressing, eating, bathing, medication, and outdoor activities. Provided housekeeping and organized group activities to engage residents.
Assistant at a International Student Accommodation at J.F.Oberlin University
December 31, 2011 - July 11, 2025Handled daily administrative work and event organization, supporting the headmaster and dormitory student representatives.
Education
Master of Social Science at University of Bristol
January 1, 2009 - December 31, 2011Bachelor of Arts at J.F. Oberlin University
January 1, 2005 - December 31, 2009Master of Social Science at University of Bristol
January 1, 2009 - December 31, 2011International Studies Certificate at Bath Spa University
January 1, 2007 - December 31, 2008Bachelor of Arts at J.F.Oberlin University
January 1, 2005 - December 31, 2009Master of Social Science at University of Bristol
January 1, 2009 - December 31, 2011Bachelor of Arts at J.F. Oberlin University
January 1, 2005 - December 31, 2009Qualifications
CAE/C1 Advanced - Cambridge English Qualifications
January 11, 2030 - July 11, 2025CAE/C1 Advanced - Cambridge English Qualifications
January 11, 2030 - July 11, 2025CAE/C1 Advanced - Cambridge English Qualifications
January 11, 2030 - July 11, 2025Industry Experience
Travel & Hospitality, Media & Entertainment, Professional Services, Education, Non-Profit Organization, Other
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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