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Hello, I'm Nelson S. Villagracia, a dedicated professional with over a decade of experience in customer service, technical support, and HR/payroll operations. I thrive in fast-paced environments, value clear communication, and enjoy helping colleagues and customers solve problems efficiently. I'm seeking new challenges where I can apply my organizational skills and people-focused approach to contribute to a collaborative team and continue growing professionally.…Hello, I'm Nelson S. Villagracia, a dedicated professional with over a decade of experience in customer service, technical support, and HR/payroll operations. I thrive in fast-paced environments, value clear communication, and enjoy helping colleagues and customers solve problems efficiently. I'm seeking new challenges where I can apply my organizational skills and people-focused approach to contribute to a collaborative team and continue growing professionally.

Nelson S. Villagracia

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Hello, I'm Nelson S. Villagracia, a dedicated professional with over a decade of experience in customer service, technical support, and HR/payroll operations. I thrive in fast-paced environments, value clear communication, and enjoy helping colleagues and customers solve problems efficiently. I'm seeking new challenges where I can apply my organizational skills and people-focused approach to contribute to a collaborative team and continue growing professionally.…Hello, I'm Nelson S. Villagracia, a dedicated professional with over a decade of experience in customer service, technical support, and HR/payroll operations. I thrive in fast-paced environments, value clear communication, and enjoy helping colleagues and customers solve problems efficiently. I'm seeking new challenges where I can apply my organizational skills and people-focused approach to contribute to a collaborative team and continue growing professionally.

Available to hire

Hello, I’m Nelson S. Villagracia, a dedicated professional with over a decade of experience in customer service, technical support, and HR/payroll operations. I thrive in fast-paced environments, value clear communication, and enjoy helping colleagues and customers solve problems efficiently.

I’m seeking new challenges where I can apply my organizational skills and people-focused approach to contribute to a collaborative team and continue growing professionally.

Skills

Microsoft Excel

Microsoft Powerpoint

Microsoft Word

Experience Level

Microsoft Excel

Intermediate

Microsoft Powerpoint

Intermediate

Microsoft Word

Intermediate

Work Experience

HR Service Advisor at Optum Global Solutions

September 10, 2021 - October 28, 2025

Provided HR service support in the Payroll Department for United Health Group US HR, handling payroll inquiries and coordinating with cross-functional teams to resolve payroll issues and ensure service quality.

Customer Care Professional at Hinduja Global Solutions

July 30, 2017 - July 30, 2017

Handled customer inquiries and provided solutions for American Express accounts in a BPO setting, ensuring high-quality customer service and issue resolution.

Technical Support Representative at SPI Global

February 14, 2015 - February 14, 2015

Provided technical support for the Dish Network account, troubleshooting hardware/software issues and delivering clear guidance to customers.

Technical Support Agent (Dish) at Synex-Concentrix Corporation

January 1, 2012 - January 1, 2012

Assisted customers with Dish Network technical issues, performing troubleshooting and resolution to maintain service quality.

Customer Service Representative for online Pharmacy at Amberbase Solutions, Inc

July 1, 2011 - July 1, 2011

Handled customer inquiries and order processing for an online pharmacy, ensuring accurate and timely service.

Customer Representative (Comcast Account) at Transcom Asia (Formerly Nucomm)

May 1, 2010 - May 1, 2010

Managed Comcast activation, provisioning, and troubleshooting for digital services; addressed billing inquiries and resolved service issues to maintain customer satisfaction.

Customer Service Representative at Pacific Hub Corporation

September 1, 2007 - September 1, 2007

Provided customer service for Globe Postpaid Account and participated in Globe Loyalty Reward programs, focusing on service quality and customer retention.