Available to hire
Hi, I’m Ruth Nengi Osayi. I am a results-driven data analyst who enjoys turning complex datasets into clear, actionable insights using Power BI, SQL, and CRM tools. I thrive on creating interactive dashboards that drive business decisions and optimize performance.
Beyond analytics, I design and manage online campaigns, support customer engagement, and share knowledge through hands-on training to empower teams. I am passionate about leveraging data to deliver measurable impact, especially in nonprofit and social sector settings, and I enjoy collaborating with cross-functional teams to achieve shared goals.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Customer Relations Manager | Social Media Manager | Data Analyst at The InnerCity Mission
January 1, 2015 - January 1, 2025Utilized Power BI and SQL to analyze over 12,000 unique records, developing interactive dashboards for decision-making. Designed online marketing strategies, leading to increased donor engagement and satisfaction. Conducted training sessions on data tools and collaborated with teams to enhance brand visibility.
Email Marketing Manager at GaoTek Inc
July 1, 2025 - November 22, 2025Managed email marketing campaigns using CRM platforms, developed strategies aligned with goals, and analyzed campaign performance. Collaborated across teams to enhance content and engagement.
Sales Manager at Sapphire Virtual Networks
January 1, 2012 - January 1, 2014Monitored sales performance data and identified trends, leading to increased revenue. Engaged customers to resolve inquiries and maintained high satisfaction rates.
Administrator at Club X International
January 1, 2009 - January 1, 2011Coordinated appointments and meetings, providing administrative support for various projects and events. Improved organizational efficiency and managed project communication.
Sales Manager at Sapphire Virtual Networks Nigeria
January 1, 2012 - January 1, 2014Monitored sales performance data and identified trends, engaging with customers to provide product information and resolve inquiries, achieving a high customer satisfaction rate.
Customer Relations Manager / Social Media Manager / Data Analyst at The InnerCity Mission - Nigeria
January 1, 2015 - January 1, 2025Analyzed 12,000+ fundraiser records using Power BI and SQL to identify donor trends,Campaign performance, and geographic investment patterns. Developed interactive dashboards visualizing key metrics such as donor demographics and campaign performance; enabled data-driven decisions for future campaigns. Implemented online marketing strategies, improved donor engagement, and managed online reputation. Trained staff on Power BI for data cleaning, modeling, and visualization, reducing Excel dependency. Collaborated with creative teams to boost content and social reach, increasing followers by 40%. Coordinated community outreach to support indigent children and families.
Education
Bachelor of Arts in English Language and Literature at Abia State University
January 1, 2011 - January 1, 2015Qualifications
Data Analytics (Excel, Power BI, SQL and Tableau)
January 1, 2023 - March 13, 2026Customer Care Skills and Telephone Etiquette
January 1, 2021 - March 13, 2026Lagos Digital Marketing Training
January 1, 2021 - March 13, 2026Understanding the Rights of Women and Girls
January 1, 2022 - March 13, 2026Data Mining Techniques
January 1, 2022 - March 13, 2026Product Management
January 1, 2024 - March 13, 2026Data Analytics (Excel, Power BI, SQL and Tableau)
January 1, 2023 - March 13, 2026Customer Care Skills and Telephone Etiquette
January 1, 2021 - March 13, 2026Lagos Digital Marketing Training
January 1, 2021 - March 13, 2026Understanding the Rights of Women and Girls
January 1, 2022 - March 13, 2026Data Mining Techniques
January 1, 2022 - March 13, 2026Industry Experience
Non-Profit Organization, Education, Media & Entertainment, Retail, Software & Internet, Wholesale & Distribution, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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