Neo Marothi
Hi, I'm Neo Marothi, a dedicated and adaptable professional with over two years of experience in customer service and AI training.
About
Hi, I’m Neo Marothi, a dedicated and adaptable professional with over two years of experience in customer service and AI training. I enjoy handling diverse customer needs across e-commerce platforms and working with tools like Shopify CRM to provide excellent service and drive sales conversions. My work ethic is strong especially in a remote setting, and I am passionate about enhancing AI through precise data labeling and quality assurance.
I have experience managing customer queries across calls, emails, and live chat, resolving complaints, and maintaining high customer satisfaction. I thrive on problem-solving and communication, always striving to improve workflows and team efficiency. I look forward to utilizing my skills to contribute positively in any customer service or AI-related roles.
- 4 years' experience
- Joined August 2025
Languages
- EnglishFluent
Industry experience
- Retail
- Software & Internet
- Telecommunications
- Professional Services
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Work experience
Assisted in training AI models by labeling data and providing feedback to improve machine learning algorithms. Conducted quality assurance checks on data sets to ensure high accuracy and relevance. Collaborated with teams to refine workflows and optimize the training process. Leveraged e-commerce and customer service knowledge to enhance AI's contextual understanding in retail-related tasks. Handled customer queries via calls, email, and live chat, converting inquiries into sales opportunities. Resolved customer complaints and provided post-order support, maintaining a 95% satisfaction rating. Suggested workflow and reporting improvements, leading to a 15% increase in team efficiency. Gained proficiency in Shopify and other CRM platforms, streamlining customer support processes.
Handled customer queries via calls, email, and live chat, converting inquiries into sales opportunities. Resolved customer complaints and provided post-order support, maintaining a 95% satisfaction rating. Suggested workflow and reporting improvements, leading to a 15% increase in team efficiency. Gained proficiency in Shopify and other CRM platforms, streamlining customer support processes.
Assisted customers with account inquiries and technical troubleshooting for a telecommunications service provider. Maintained an average handling time below company benchmarks while ensuring high-quality service. Conducted surveys and obtained customer feedback, contributing to service improvements.
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