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Hi, I'm Rogernald Jackson, a professional with over ten years of experience in customer relations and several years in administrative roles. I specialize in creative direction, helping clients design, develop, and launch creative projects. My expertise extends to creating training curricula for new employees and new processes, ensuring top-quality deliverables by applying best practices in print production. I am skilled in collaborating with clients and suppliers across different timezones and languages, adept at managing profiles and marketing preferences in CRM systems, and negotiating contracts. I thrive on resolving challenges creatively and ensuring smooth project delivery, making client satisfaction my priority.…Hi, I'm Rogernald Jackson, a professional with over ten years of experience in customer relations and several years in administrative roles. I specialize in creative direction, helping clients design, develop, and launch creative projects. My expertise extends to creating training curricula for new employees and new processes, ensuring top-quality deliverables by applying best practices in print production. I am skilled in collaborating with clients and suppliers across different timezones and languages, adept at managing profiles and marketing preferences in CRM systems, and negotiating contracts. I thrive on resolving challenges creatively and ensuring smooth project delivery, making client satisfaction my priority.

Rogernald Jackson

Artist, Book Illustrator, Caricature Artist, +6

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Hi, I'm Rogernald Jackson, a professional with over ten years of experience in customer relations and several years in administrative roles. I specialize in creative direction, helping clients design, develop, and launch creative projects. My expertise extends to creating training curricula for new employees and new processes, ensuring top-quality deliverables by applying best practices in print production. I am skilled in collaborating with clients and suppliers across different timezones and languages, adept at managing profiles and marketing preferences in CRM systems, and negotiating contracts. I thrive on resolving challenges creatively and ensuring smooth project delivery, making client satisfaction my priority.…Hi, I'm Rogernald Jackson, a professional with over ten years of experience in customer relations and several years in administrative roles. I specialize in creative direction, helping clients design, develop, and launch creative projects. My expertise extends to creating training curricula for new employees and new processes, ensuring top-quality deliverables by applying best practices in print production. I am skilled in collaborating with clients and suppliers across different timezones and languages, adept at managing profiles and marketing preferences in CRM systems, and negotiating contracts. I thrive on resolving challenges creatively and ensuring smooth project delivery, making client satisfaction my priority.

Available to hire

Hi, I’m Rogernald Jackson, a professional with over ten years of experience in customer relations and several years in administrative roles. I specialize in creative direction, helping clients design, develop, and launch creative projects. My expertise extends to creating training curricula for new employees and new processes, ensuring top-quality deliverables by applying best practices in print production.

I am skilled in collaborating with clients and suppliers across different timezones and languages, adept at managing profiles and marketing preferences in CRM systems, and negotiating contracts. I thrive on resolving challenges creatively and ensuring smooth project delivery, making client satisfaction my priority.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Client Relations & Travel Development at Backroads

January 1, 2023 - Present

Manage and maintain customer profiles in Salesforce and Softrip to ensure accurate customer history and marketing preferences. Contact suppliers and vendors to negotiate and finalize contracts for the travel season. Coordinate with partner company representatives to secure additional services for guests, enhancing the customer travel experience.

Client Relations & Account Management at 99designs

December 31, 2022 - August 5, 2025

Engaged with high-value clients using HubSpot to assist with brief writing, design negotiations, and client education on file formats and design terminology. Developed training materials for customer support and help centers via ZenDesk focused on design principles and programs. Managed client requests for design revisions by coordinating with external designers across over 65 project categories.

Campus Staff (Part-time) at General Assembly

December 31, 2019 - August 5, 2025

Provided technical troubleshooting support for laptops and equipment to students, instructors, and faculty. Assisted special event clients with planning and operational setup including sound systems, projectors, and registrations, ensuring successful event execution.

Office Administrative Assistant at FourSquare, Inc.

September 30, 2018 - August 5, 2025

Coordinated with contractors to resolve office facilities issues, managing scheduling and overseeing projects to completion. Supported the planning and execution of office and customer appreciation events to foster community and client engagement.