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I'm Nic Kartchner, an audio engineer professional with 10+ years of experience producing, recording, and mixing projects. I have experiende with CRM systems, customer lifecycle tracking, data accuracy, and cross-functional operations. I specialize in audio editing and accuracy to ensure my clients and projects are better than envisioned. As the owner/operator of Grotto Audio, I managed 450+ clients via HubSpot, completed over 600+ projects, managed contracted, customer lifecycle, and all reporting.…I'm Nic Kartchner, an audio engineer professional with 10+ years of experience producing, recording, and mixing projects. I have experiende with CRM systems, customer lifecycle tracking, data accuracy, and cross-functional operations. I specialize in audio editing and accuracy to ensure my clients and projects are better than envisioned. As the owner/operator of Grotto Audio, I managed 450+ clients via HubSpot, completed over 600+ projects, managed contracted, customer lifecycle, and all reporting.

Nic Kartchner

Recording Studio, Studio Manager, Studio Owner, +2

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I'm Nic Kartchner, an audio engineer professional with 10+ years of experience producing, recording, and mixing projects. I have experiende with CRM systems, customer lifecycle tracking, data accuracy, and cross-functional operations. I specialize in audio editing and accuracy to ensure my clients and projects are better than envisioned. As the owner/operator of Grotto Audio, I managed 450+ clients via HubSpot, completed over 600+ projects, managed contracted, customer lifecycle, and all reporting.…I'm Nic Kartchner, an audio engineer professional with 10+ years of experience producing, recording, and mixing projects. I have experiende with CRM systems, customer lifecycle tracking, data accuracy, and cross-functional operations. I specialize in audio editing and accuracy to ensure my clients and projects are better than envisioned. As the owner/operator of Grotto Audio, I managed 450+ clients via HubSpot, completed over 600+ projects, managed contracted, customer lifecycle, and all reporting.

Available to hire

I’m Nic Kartchner, an audio engineer professional with 10+ years of experience producing, recording, and mixing projects. I have experiende with CRM systems, customer lifecycle tracking, data accuracy, and cross-functional operations. I specialize in audio editing and accuracy to ensure my clients and projects are better than envisioned.

As the owner/operator of Grotto Audio, I managed 450+ clients via HubSpot, completed over 600+ projects, managed contracted, customer lifecycle, and all reporting.

Skills

HubSpot

Microsoft Excel

Microsoft Office

Experience Level

HubSpot

Expert

Microsoft Excel

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Owner/Operator at Grotto Audio – Recording Studio

November 1, 2017 - September 1, 2025

Administered and maintained 450+ clients via HubSpot CRM to manage the full customer lifecycle, including lead tracking, contact records, deal stages, and activity history. Built and maintained standardized workflows for intake, follow-ups, deal tracking, and customer communication. Supported reporting and analysis using Excel and HubSpot dashboards to track pipeline status, client activity, and revenue trends. Maintained detailed process documentation for CRM usage, client workflows, and operational procedures.

Lead Digital Account Representative at Metasource

June 1, 2016 - November 1, 2017

Managed high-volume customer records, updates, and escalations with strict data accuracy and documentation requirements. Supported customer lifecycle changes by reviewing account data, staging updates, and ensuring proper system records. Assisted with reporting and audit preparation through detailed record maintenance and quality control.

Credit & Collections Specialist at Swire Coca-Cola

February 1, 2015 - June 1, 2016

Reviewed invoices, account records, and payment data to ensure accuracy across systems. Partnered with sales, finance, and operations teams to resolve discrepancies and improve data integrity.

Sales & Customer Support at Guitar Center

May 1, 2013 - February 1, 2015

Supported high-volume transactions, ensuring accurate order processing, documentation, and customer account records.