Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a B2B SaaS professional with 9+ years of experience in customer-facing roles including support, onboarding, and success. Skilled at helping clients achieve measurable outcomes through structured onboarding, proactive success planning, and data-driven insights. Fluent in three languages and passionate about customer experience, retention, and growth. As a founder, I’ve built and scaled digital products and teams, delivering organic growth, cross-functional collaboration, and AI-assisted productivity improvements. I’ve built audiences from zero to tens of thousands and generated millions of monthly views with sustained engagement across social platforms, and I continuously analyze audience data to refine engagement strategies and maintain consistent organic growth.…I am a B2B SaaS professional with 9+ years of experience in customer-facing roles including support, onboarding, and success. Skilled at helping clients achieve measurable outcomes through structured onboarding, proactive success planning, and data-driven insights. Fluent in three languages and passionate about customer experience, retention, and growth. As a founder, I’ve built and scaled digital products and teams, delivering organic growth, cross-functional collaboration, and AI-assisted productivity improvements. I’ve built audiences from zero to tens of thousands and generated millions of monthly views with sustained engagement across social platforms, and I continuously analyze audience data to refine engagement strategies and maintain consistent organic growth.

Nicolas Artavia Piedra

Growth Marketer, Marketing Strategist, Content Strategist, +2





I am a B2B SaaS professional with 9+ years of experience in customer-facing roles including support, onboarding, and success. Skilled at helping clients achieve measurable outcomes through structured onboarding, proactive success planning, and data-driven insights. Fluent in three languages and passionate about customer experience, retention, and growth. As a founder, I’ve built and scaled digital products and teams, delivering organic growth, cross-functional collaboration, and AI-assisted productivity improvements. I’ve built audiences from zero to tens of thousands and generated millions of monthly views with sustained engagement across social platforms, and I continuously analyze audience data to refine engagement strategies and maintain consistent organic growth.…I am a B2B SaaS professional with 9+ years of experience in customer-facing roles including support, onboarding, and success. Skilled at helping clients achieve measurable outcomes through structured onboarding, proactive success planning, and data-driven insights. Fluent in three languages and passionate about customer experience, retention, and growth. As a founder, I’ve built and scaled digital products and teams, delivering organic growth, cross-functional collaboration, and AI-assisted productivity improvements. I’ve built audiences from zero to tens of thousands and generated millions of monthly views with sustained engagement across social platforms, and I continuously analyze audience data to refine engagement strategies and maintain consistent organic growth.

Available to hire

Kuala Lumpur, Malaysia

Skills

Lead Nurturing

Experience Level

Lead Nurturing

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Russian

Fluent

Work Experience

Founder at Tempo Tico

July 1, 2025 - October 30, 2025

Founder of a digital project dedicated to sharing Costa Rica’s history, culture, and traditions through engaging, research-based storytelling. Built and scaled a digital audience from zero to tens of thousands of followers with 100% organic growth and generated millions of monthly organic views with sustained engagement across social media platforms.

Founder at New Daily Tool

June 1, 2025 - October 30, 2025

Remote founder creating a tool designed to level up tech stacks; focused on highlighting groundbreaking SaaS and AI tools to improve productivity.

EMEA Lead - Customer Support

April 2, 2025 - April 2, 2025

Led onboarding and support for the EMEA region; onboarded and trained new L1 support agents, built troubleshooting knowledge base, and drove cross-functional collaboration with Product, Sales, and Marketing to surface product gaps and drive adoption; maintained high renewal rates.

Sales Account Executive at Koru Pharmaceuticals

January 1, 2023 - January 1, 2023

Managed global client accounts and consistently achieved bi-monthly targets (~$50K revenue per cycle). Built and maintained post-sales relationships, uncovered upsell opportunities, and secured long-term loyalty.

Product Support Specialist (Customer Onboarding)

May 1, 2023 - May 1, 2023

Resolved technical issues through clear troubleshooting and follow-ups; helped customers achieve successful onboarding and adoption; maintained CSAT and streamlined onboarding documents.

Remote Customer Success Manager

April 2, 2025 - April 2, 2025

Guided customers through onboarding and product setup using step-by-step walkthroughs and tailored documentation; maintained CSAT/NPS scores above 95% through fast response times and proactive support.

Remote Customer Success Manager at LuckyAds

April 1, 2022 - April 1, 2022

Managed a portfolio of 30+ B2B clients across LATAM; created success plans to boost adoption and engagement; used campaign data to identify gaps and increase client ROI by ~30%; conducted regular check-ins and QBRs to drive renewals and maintain high retention.

Remote Customer Onboarding Manager

October 1, 2021 - October 1, 2021

Led onboarding for 100+ new clients, managing setup, training, and go-live timelines; collaborated with Product and Support to fix blockers and reduce time-to-value; maintained CSAT above 95%.