Hello! I am Nicolas Muro, a bilingual student pursuing a BBA at SP Jain School of Global Management, Singapore. With a background in business, marketing, and digital content creation, I am passionate about learning and innovation. Throughout my experiences, I've nurtured strong leadership and negotiation skills, and I'm continuously looking to grow both professionally and personally.…

NICOLAS MURO

Hello! I am Nicolas Muro, a bilingual student pursuing a BBA at SP Jain School of Global Management, Singapore. With a background in business, marketing, and digital content creation, I am passionate about learning and innovation. Throughout my experiences, I've nurtured strong leadership and negotiation skills, and I'm continuously looking to grow both professionally and personally.…

Available to hire

Hello! I am Nicolas Muro, a bilingual student pursuing a BBA at SP Jain School of Global Management, Singapore. With a background in business, marketing, and digital content creation, I am passionate about learning and innovation. Throughout my experiences, I’ve nurtured strong leadership and negotiation skills, and I’m continuously looking to grow both professionally and personally.

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Language

Spanish; Castilian
Fluent
English
Fluent

Work Experience

Customer Service Representative at Teleperformance
July 31, 2025 - October 20, 2025
Managed inbound calls, assisting customers with plan changes, complaint resolution, and ensuring satisfaction. Demonstrated strong empathy and persuasive communication to enhance customer retention. Promoted to Subject Matter Expert (SME), overseeing a team of agents, providing training, and ensuring high-quality calls. Monitored performance, coached agents, and improved efficiency to meet key performance indicators (KPIs).

Education

BBA at SP Jain School of Global Management
January 1, 2023 - January 1, 2029
British Baccalaureate at Paradise International College
January 11, 2030 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services

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