Nicole Penwarden

Conduct high-volume security screening and sweeps using a trained explosives detection K9 to identify potential threats across cargo, vehicles, luggage and facilities in accordance with Transport Canada regulations. Maintain strict adherence to security protocols, policies and standard operating procedures in a controlled environment. Perform routine patrols in high-risk and sensitive environments including airports, shipping hubs and warehouses to locate potential threats in vehicles, cargo, luggage, mail, buildings and outdoor areas. Interpret K9 alerts and behavioural changes and respond appropriately, escalate findings in accordance with established procedures. Maintain accurate and detailed logs, reports and documentation of searches, alerts and operational activities to ensure accountability and compliance. Participate in ongoing K9 training and certification exercises to maintain operational readiness and detection accuracy. Collaborate with security teams, operational staff and

Provided training and ongoing support to staff in client care practices, policies and procedures. Managed staff scheduling and coordinated shift coverage to ensure operational continuity. Investigated and resolved client concerns and complaints in a professional and timely manner. Assisted in the development and implementation of policies and procedures. Provided direct support to clients in a structured addictions treatment environment, ensuring safety, adherence to program guidelines and ongoing support. Applied conflict resolution and de-escalation techniques to manage challenging behaviours and respond effectively to crisis situations. Monitored client behaviour, mental health status and facility environment to identify potential risks and ensure overall safety. Assisted with medication administration, inventory and maintained accurate documentation in accordance with organizational policies and procedures. Completed detailed reports, documentation and client intake and discharge p

Oriented clients to the facility and ensured understanding of program rules, safety procedures and confidentiality requirements. Enforced house rules, boundaries and program guidelines in a consistent, assertive and professional manner. Provided emotional support and guidance to clients in both individual and group settings. Maintained situational awareness and monitored client behaviour to identify potential risks and ensure overall safety. Responded appropriately to crisis and emergency situations, applying de-escalation techniques and maintaining a calm, controlled environment. Assisted with medication administration, inventory and maintained accurate documentation in accordance with organizational policies and procedures. Monitored clients’ mental health status and reported concerns or changes in behaviour as required. Prepared detailed reports, documentation and administrative records with accuracy and attention to detail. Facilitated house meetings and structured group activiti