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Hi, I’m Nicole Santos, a detail-oriented Virtual Assistant based in Portugal with a strong track record in telemarketing and client management. I excel at keeping digital workflows organized, maintaining high customer satisfaction, and supporting teams with CRM-driven processes. I’m fluent in Portuguese and English (TOEFL ITP B2). I’m currently pursuing the Google Data Analytics Professional Certificate to sharpen data cleaning, organization, and spreadsheet optimization, bringing a tech-savvy, analytical approach to administrative tasks and client support.…Hi, I’m Nicole Santos, a detail-oriented Virtual Assistant based in Portugal with a strong track record in telemarketing and client management. I excel at keeping digital workflows organized, maintaining high customer satisfaction, and supporting teams with CRM-driven processes. I’m fluent in Portuguese and English (TOEFL ITP B2). I’m currently pursuing the Google Data Analytics Professional Certificate to sharpen data cleaning, organization, and spreadsheet optimization, bringing a tech-savvy, analytical approach to administrative tasks and client support.

Nicole Santos

Data Analyst, Graphic Designer, Content Creator, +6

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Hi, I’m Nicole Santos, a detail-oriented Virtual Assistant based in Portugal with a strong track record in telemarketing and client management. I excel at keeping digital workflows organized, maintaining high customer satisfaction, and supporting teams with CRM-driven processes. I’m fluent in Portuguese and English (TOEFL ITP B2). I’m currently pursuing the Google Data Analytics Professional Certificate to sharpen data cleaning, organization, and spreadsheet optimization, bringing a tech-savvy, analytical approach to administrative tasks and client support.…Hi, I’m Nicole Santos, a detail-oriented Virtual Assistant based in Portugal with a strong track record in telemarketing and client management. I excel at keeping digital workflows organized, maintaining high customer satisfaction, and supporting teams with CRM-driven processes. I’m fluent in Portuguese and English (TOEFL ITP B2). I’m currently pursuing the Google Data Analytics Professional Certificate to sharpen data cleaning, organization, and spreadsheet optimization, bringing a tech-savvy, analytical approach to administrative tasks and client support.

Available to hire

Hi, I’m Nicole Santos, a detail-oriented Virtual Assistant based in Portugal with a strong track record in telemarketing and client management. I excel at keeping digital workflows organized, maintaining high customer satisfaction, and supporting teams with CRM-driven processes. I’m fluent in Portuguese and English (TOEFL ITP B2). I’m currently pursuing the Google Data Analytics Professional Certificate to sharpen data cleaning, organization, and spreadsheet optimization, bringing a tech-savvy, analytical approach to administrative tasks and client support.

Skills

Canva

CRM

Microsoft Excel

Experience Level

Canva

Expert

CRM

Expert

Language

Portuguese

Fluent

English

Advanced

Work Experience

Client Management & Telemarketing Specialist at Wondertrade

January 1, 2025 - January 1, 2026

Managed daily inbound and outbound communications, resolving client inquiries efficiently while maintaining a professional and friendly tone. Updated and organized client information in CRM databases to ensure data integrity. Coordinated with team leads to streamline communication workflows, resulting in improved daily response times.