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Hi, I’m Niharika Mittal, a PMP and ITIL V3 & V4 Foundation certified Technical Project Manager with over 10 years of experience driving diverse IT projects across customer service, change management, process optimization, and technical support. I’ve led initiatives that minimize risk and disruption while delivering measurable business value. I excel at aligning IT initiatives with business goals and building strong relationships with stakeholders to ensure successful outcomes. I’m passionate about creating structured change management frameworks, guiding cross-functional teams toward self-organization and continuous improvement through Agile practices. I focus on leveraging performance metrics to inform decisions, maintain service quality within SLAs and KPIs, and foster clear, collaborative communication with stakeholders to drive operational excellence.…Hi, I’m Niharika Mittal, a PMP and ITIL V3 & V4 Foundation certified Technical Project Manager with over 10 years of experience driving diverse IT projects across customer service, change management, process optimization, and technical support. I’ve led initiatives that minimize risk and disruption while delivering measurable business value. I excel at aligning IT initiatives with business goals and building strong relationships with stakeholders to ensure successful outcomes. I’m passionate about creating structured change management frameworks, guiding cross-functional teams toward self-organization and continuous improvement through Agile practices. I focus on leveraging performance metrics to inform decisions, maintain service quality within SLAs and KPIs, and foster clear, collaborative communication with stakeholders to drive operational excellence.

Niharika Mittal

Project Manager, Production Manager, Creative Producer, +2

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Hi, I’m Niharika Mittal, a PMP and ITIL V3 & V4 Foundation certified Technical Project Manager with over 10 years of experience driving diverse IT projects across customer service, change management, process optimization, and technical support. I’ve led initiatives that minimize risk and disruption while delivering measurable business value. I excel at aligning IT initiatives with business goals and building strong relationships with stakeholders to ensure successful outcomes. I’m passionate about creating structured change management frameworks, guiding cross-functional teams toward self-organization and continuous improvement through Agile practices. I focus on leveraging performance metrics to inform decisions, maintain service quality within SLAs and KPIs, and foster clear, collaborative communication with stakeholders to drive operational excellence.…Hi, I’m Niharika Mittal, a PMP and ITIL V3 & V4 Foundation certified Technical Project Manager with over 10 years of experience driving diverse IT projects across customer service, change management, process optimization, and technical support. I’ve led initiatives that minimize risk and disruption while delivering measurable business value. I excel at aligning IT initiatives with business goals and building strong relationships with stakeholders to ensure successful outcomes. I’m passionate about creating structured change management frameworks, guiding cross-functional teams toward self-organization and continuous improvement through Agile practices. I focus on leveraging performance metrics to inform decisions, maintain service quality within SLAs and KPIs, and foster clear, collaborative communication with stakeholders to drive operational excellence.

Available to hire

Hi, I’m Niharika Mittal, a PMP and ITIL V3 & V4 Foundation certified Technical Project Manager with over 10 years of experience driving diverse IT projects across customer service, change management, process optimization, and technical support. I’ve led initiatives that minimize risk and disruption while delivering measurable business value. I excel at aligning IT initiatives with business goals and building strong relationships with stakeholders to ensure successful outcomes.

I’m passionate about creating structured change management frameworks, guiding cross-functional teams toward self-organization and continuous improvement through Agile practices. I focus on leveraging performance metrics to inform decisions, maintain service quality within SLAs and KPIs, and foster clear, collaborative communication with stakeholders to drive operational excellence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Project Manager at Invero

July 1, 2025 - February 1, 2026

Led end-to-end delivery of Azure-based consulting projects, ensuring alignment with client business goals, scope, timelines, and quality standards. Engaged with stakeholders regularly to communicate project status, timelines, and scope changes, ensuring alignment and satisfaction. Represented the company at client meetings, industry conferences, and vendor engagements, strengthening client relationships. Planned and facilitated client workshops (Invero and C9), driving requirements discovery, solution alignment, and decision-making.

Project Manager at Hewlett Packard Enterprise

January 1, 2020 - July 1, 2025

Successfully delivered health projects such as PHSA and Cigna group. Established and maintained clear communication channels between teams and stakeholders, providing regular updates on CMDB, ITSM, and ITOM activities. Achieved a 15% reduction in project budgets while maintaining quality and performance standards, contributing to an overall profit gain of $1M. Facilitated Scrum ceremonies, monitored value delivery, and proactively managed project risks and issues. Engaged with stakeholders regularly to communicate project status, timelines, and scope changes, ensuring alignment and satisfaction. Utilized tools such as Jira, Smartsheet and MS Project for project planning and tracking, driving efficiencies in project execution. Represented the company at client meetings, industry conferences, and vendor engagements, strengthening client relationships. Implemented ITIL best practices to streamline incident and change management processes, enhancing service delivery quality.

Change Manager at IBM

April 1, 2014 - September 1, 2018

Managed end-to-end ITSM change processes, ensuring minimal disruptions to business operations and aligning with ITIL best practices. Led major change initiatives for enterprise clients, from initial assessment and impact analysis to planning, execution, and post implementation reviews. Conducted risk assessments to identify potential impacts of proposed changes and developed mitigation strategies to minimize downtime. Facilitated CAB (Change Advisory Board) and ECAB (Emergency Change Advisory Board) meetings, collaborating with cross functional teams to evaluate, approve, and prioritize critical changes. Analyzed monthly KPIs and dashboard reports to track change effectiveness, identify bottlenecks, and recommend process improvements for a more agile and resilient IT environment. Supported development, execution and monitoring of system change management plan in collaboration with key stakeholders. Led training and communication for stakeholders impacted by change initiatives to applic

Technical Support Manager at IBM

July 1, 2009 - March 1, 2012

Delivered Level 2 technical support for Windows OS, MS Outlook, and other Windows-based applications. Managed software deployments, configurations, and troubleshooting, ensuring minimal downtime for end-users. Provided remote support, maintaining a high-resolution rate and user satisfaction. Addressed security issues with Symantec antivirus and configured VPN access, enhancing system security. Unlocked VPN accounts using RSA tokens and managed Active Directory onboarding and offboarding.