Navya Bhattacharya
Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service.
About
Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service. I enjoy diagnosing and resolving hardware, software, and network issues to keep systems running smoothly and users satisfied.
I’m proficient with MS Office 365, Active Directory, and AWS, and I’ve supported enterprise clients in fast-paced environments. I’m passionate about helping users, maintaining system reliability, and collaborating across teams to deliver seamless IT operations in both retail and enterprise settings.
- 3 years' experience
- Joined October 2025
Skills· 13
Languages
- EnglishFluent
Industry experience
- Software & Internet
- Education
- Manufacturing
- Government
- Professional Services
- Retail
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Work experience· 9 roles
Engaged with international students in a community outreach setting. Strengthened customer communication, support, and problem-solving skills in a fast-paced environment.
Engaged with international students in a community outreach setting. Strengthened customer communication, support, and problem-solving skills in a fast-paced environment.
Developed an AI-driven platform to assist customer service representatives with product-related queries. Created frontend modules (AI Search, Product View, Case Tracking) using React.js. Integrated AWS services (Lambda, S3, Connect) to automate support tasks and improve case management efficiency. Strengthened understanding of incident tracking, escalation workflows, and IT service automation.
Education· 6
Certifications and awards· 12
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