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Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service. I enjoy diagnosing and resolving hardware, software, and network issues to keep systems running smoothly and users satisfied. I’m proficient with MS Office 365, Active Directory, and AWS, and I’ve supported enterprise clients in fast-paced environments. I’m passionate about helping users, maintaining system reliability, and collaborating across teams to deliver seamless IT operations in both retail and enterprise settings.…Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service. I enjoy diagnosing and resolving hardware, software, and network issues to keep systems running smoothly and users satisfied. I’m proficient with MS Office 365, Active Directory, and AWS, and I’ve supported enterprise clients in fast-paced environments. I’m passionate about helping users, maintaining system reliability, and collaborating across teams to deliver seamless IT operations in both retail and enterprise settings.

Navya Bhattacharya

Full Stack Developer, Front-End Developer, Back-End Developer, +4

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Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service. I enjoy diagnosing and resolving hardware, software, and network issues to keep systems running smoothly and users satisfied. I’m proficient with MS Office 365, Active Directory, and AWS, and I’ve supported enterprise clients in fast-paced environments. I’m passionate about helping users, maintaining system reliability, and collaborating across teams to deliver seamless IT operations in both retail and enterprise settings.…Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service. I enjoy diagnosing and resolving hardware, software, and network issues to keep systems running smoothly and users satisfied. I’m proficient with MS Office 365, Active Directory, and AWS, and I’ve supported enterprise clients in fast-paced environments. I’m passionate about helping users, maintaining system reliability, and collaborating across teams to deliver seamless IT operations in both retail and enterprise settings.

Available to hire

Hi, I’m Navya Bhattacharya. I’m a Master of Information Technology student at the University of Auckland with hands-on experience in technical support, IT troubleshooting, and customer service. I enjoy diagnosing and resolving hardware, software, and network issues to keep systems running smoothly and users satisfied.

I’m proficient with MS Office 365, Active Directory, and AWS, and I’ve supported enterprise clients in fast-paced environments. I’m passionate about helping users, maintaining system reliability, and collaborating across teams to deliver seamless IT operations in both retail and enterprise settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Support Engineer (Deputed to HP PPS Services India Pvt. Ltd.) at HP PPS Services India Pvt. Ltd.

February 1, 2024 - October 9, 2025

Delivered Level 1 & 2 technical support to enterprise clients on IT systems and peripherals. Diagnosed and resolved hardware, software, and network-related incidents ensuring minimal downtime. Managed escalation processes and collaborated with internal and third-party teams to resolve complex issues. Provided clear, professional communication and excellent customer service to maintain client satisfaction.

Intern – AI-Powered Customer Service Knowledge Base at University of Auckland

November 1, 2024 - October 9, 2025

Developed an AI-driven platform to assist customer service representatives with product-related queries. Created frontend modules (Search, Product View, Case Tracking) using React.js. Integrated AWS services (Lambda, S3, Connect) to automate support tasks and improve case management efficiency. Strengthened understanding of incident tracking, escalation workflows, and IT service automation.

Intern – Avionics and Radar Division (ARDC) at Hindustan Aeronautics Limited (HAL)

April 1, 2023 - October 9, 2025

Supported system integration and testing for avionics projects. Assisted with technical documentation, troubleshooting, and system analysis in high-reliability environments.

Volunteer at Andy’s Place

January 1, 2025 - Present

Engaged with international students in a community outreach setting. Strengthened customer communication, support, and problem-solving skills in a fast-paced environment.

Technical Support Engineer at HP PPS Services India Pvt. Ltd.

February 29, 2024 - October 9, 2025

Delivered Level 1 & 2 technical support to enterprise clients on PC systems and peripherals. Diagnosed and resolved hardware, software, and network-related incidents ensuring minimal downtime. Managed escalation processes and collaborated with internal and third-party teams to resolve complex issues. Provided clear, professional communication and excellent customer service to maintain client satisfaction.

Intern – AI-Powered Customer Service Knowledge Base at University of Auckland

November 30, 2024 - October 9, 2025

Developed an AI-driven platform to assist customer service representatives with product-related queries. Created frontend modules (AI Search, Product View, Case Tracking) using React.js. Integrated AWS services (Lambda, S3, Connect) to automate support tasks and improve case management efficiency. Strengthened understanding of incident tracking, escalation workflows, and IT service automation.

Intern – Avionics and Radar Division (ARDC) at Hindustan Aeronautics Limited (HAL)

April 30, 2023 - October 9, 2025

Supported system integration and testing for avionics projects. Assisted with technical documentation, troubleshooting, and system analysis in high-reliability environments.

Volunteer at Andy’s Place

January 1, 2025 - Present

Engaged with international students in a community outreach setting. Strengthened customer communication, support, and problem-solving skills in a fast-paced environment.

Technical Support Engineer at HP PPS Services India Pvt. Ltd.

November 1, 2023 - February 1, 2024

Delivered Level 1 and 2 technical support for enterprise clients on systems and peripherals. Diagnosed and resolved hardware, software, and network-related incidents to minimize downtime. Managed escalation processes and collaborated with internal and third-party teams to resolve complex issues. Provided clear, professional communication and excellent customer service to maintain client satisfaction.