Shift Supervisor at Starbucks Coffee Singapore

Led daily store operations, managing and supporting a team of baristas in a fast-paced environment. Delivered consistent, high-quality customer experiences aligned with brand standards. Trained and mentored team members in coffee knowledge, beverage quality, and service techniques. Served as Coffee Leadership Team member, driving education and brew excellence standards. Ran seminars for customers externally, prepared social media materials such as videos/posters, and contributed to beverage tasting events. Ensured consistency in beverage quality through calibration, recipe adherence, and hands-on coaching. Supported store performance through inventory management, waste control, and operational efficiency. Handled cash management, store opening/closing, and compliance with safety and hygiene standards.

Sales Team Lead at On And Off Pte Ltd

Led and managed sales team in B2B and C2C environments. Trained team members and supported daily sales performance. Delivered customer services and met targets and KPIs through direct engagement.

Event / Experience Facilitator at Zero Latency VR

Facilitated in-CR gaming experiences and events. Ensured safety procedures and smooth gameplay, supported customer engagement and event execution.

Manager / Founder / Social Media Ambassador / Sales Team Lead / Game Master at Freelance / Self-Employed

Created and promoted digital content across social media platforms. Led audiences growth and supported brand visibility through marketing. Assisted in driving traffic and awareness for products/services; also performed Game Master activities and internship roles.

Founded and operated an electronics sales and services business; delivered live streaming for product sales; oversaw pricing and client management; managed supplier relationships and operational workflow.

Sales Manager at On and Off Pte Ltd

Led and managed a sales team in B2B and C2C environments. Trained team members, supported daily sales performance, delivered customer services and met targets and KPI through direct engagement.

VR Gaming Event Facilitator at Zero Latency VR

Facilitated VR gaming experiences and events. Ensured safety procedures and smooth gameplay; supported customer engagement and event execution.

Content Creator / Social Media Manager (Freelance) at Self-Employed / Freelance

Created and promoted digital content across social media platforms; engaged audiences; supported brand visibility through marketing timelines; assisted in driving traffic and awareness for products/services.

Coffee Master / Entrepreneur at Starbucks Coffee Singapore

Delivered consistent, high-quality customer experiences aligned with brand standards. Trained and mentored team members in coffee knowledge, beverage quality, and service techniques. Coffee Leadership Team Member, driving coffee education and maintaining brewing excellence standards. Ran seminars for customers externally, prepared social media material such as videos/posters, conducted coffee tastings, flavour profiling, and product knowledge to enhance customer engagement. Ensured consistent beverage quality through calibration, recipe adherence, and hands-on coaching. Supported store performance through inventory management, waste control, and operational efficiency. Handled cash management, store opening/closing, and compliance with safety and hygiene standards.

Event Coordinator / VR Experience Facilitator at Zero Latency VR

Facilitated in CR gaming experiences and events. Ensured safety procedures and smooth gameplay, supported customer engagement and event execution.