Available to hire
From leading a Vodafone branch and building strong client relationships, to crafting professional designs and managing print operations at Shark Center— I’ve learned how to balance people, performance, and precision.
I bring more than just job titles— I bring consistency, curiosity, and a sharp eye for detail. Whether I’m designing a flyer or solving a client issue, I focus on delivering value with clarity and care. Always evolving, always learning — and always ready to contribute in meaningful ways.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
Retail Store Manager at Vodafone Egypt
November 1, 2024 - November 4, 2025Oversees the daily operation of a retail business. Directs employees and ensures a positive customer experience. Hires and trains staff. Creates shift schedules and implements safety policies. Organizes orders and inventory. Interacts with vendors and suppliers. Manages store budgets. Tracks and increases sales. Works on the sales floor. Responds to customer questions, concerns, and complaints.
Customer Service Agent at Vodafone Egypt
December 31, 2021 - December 31, 2021Addresses and answers customer concerns. Communicates with customers about new product options. Deepens relationships with key clients. Listens to clients’ concerns and recommends solutions. Promotes appropriate products to meet clients’ needs.
Customer Service Agent at Vodafone Egypt
November 30, 2023 - November 30, 2023Addresses and answers customer concerns. Communicates with customers about new product options. Deepens relationships with key clients. Listens to clients’ concerns and recommended solutions. Promotes appropriate products to meet clients’ needs.
Customer Service Agent at Vodafone Egypt (Port Said)
December 1, 2021 - December 1, 2021Addressed and answered customer concerns; Communicated with customers about new product options; Deepened relationships with key clients; Listened to clients' concerns and recommended solutions; Promoted appropriate products for each client’s needs
Design, Advertising, and Office Services Specialist at Shark Center
November 1, 2024 - November 20, 2025Designing promotional materials (flyers, banners, menus, social media posts, appreciation certificates, logos, etc.) using professional design software. Writing and formatting professional documents using Microsoft Word and PowerPoint. Supervising and executing high-quality printing processes. Communicating with clients to understand their needs and deliver effective solutions. Time management and on-time delivery of projects. Providing a wider range of office services including research writing, CV preparation, and professional presentation formatting.
Retail Store Manager at Vodafone Egypt Overseas
November 1, 2023 - November 1, 2023The daily operation of a retail business. Directing employees and ensuring a positive customer experience. Hiring and training staff. Creating shift schedules and implementing safety policies. Organizing orders and inventory. Interacting with vendors and suppliers. Managing store budgets. Tracking and increasing sales. Working on the sales floor. Responding to customer questions, concerns, and complaints.
Customer Service Agent at Vodafone Egypt
December 1, 2021 - December 1, 2021Addressed and answered customer concerns. Communicated with customers about new product options. Deepened relationships with key clients. Listened to clients’ concerns and recommended solutions. Promoted appropriate products to meet client needs.
Retail Store Manager at Vodafone Egypt
November 1, 2024 - November 20, 2025Oversees the daily operation of a retail business; directs employees and ensures a positive customer experience; hires and trains staff, creates shift schedules, and implements safety policies; organizes orders and inventory; interacts with vendors and suppliers; manages store budgets and tracks and increases sales; works on the sales floor; responds to customer queries, concerns, and complaints.
Education
Bachelor’s degree in Social Work at Higher Institute of Social Work, Suez Canal University, Port Said
January 1, 2007 - December 31, 2011Bachelor's degree in Social Work at Higher Institute of Social Work, Suez Canal University
January 1, 2007 - January 1, 2011Bachelor’s degree in Social Work at Higher Institute of Social Work, Suez Canal University (Port Said Campus)
January 1, 2007 - January 1, 2011Bachelor's degree at Suez Canal University
January 1, 2007 - January 1, 2011Qualifications
Pre Intermediate Course
January 11, 2030 - November 4, 2025General Provision Of Shipping Agencies
January 11, 2030 - November 4, 2025Seek Excellence Workshops & Professional Sales Skills
January 11, 2030 - November 4, 2025Pre-Intermediate Course, Orascom
January 11, 2030 - November 4, 2025General Provision Of Shipping Agencies, Arab Academy for Science, Technology & Maritime Transport
January 11, 2030 - November 4, 2025Seek Excellence Workshops & Professional Sales Skills, AXON Global Education Network
January 11, 2030 - November 4, 2025Pre-Intermediate Course
January 11, 2030 - November 20, 2025General Provision Of Shipping Agencies (Arab Academy for Science, Technology & Maritime Transport)
January 11, 2030 - November 20, 2025Excellent Workshops & Professional Sales Skills (AXON Global Education Network)
January 11, 2030 - November 20, 2025Pre-Intermediate Course (Orascom)
January 11, 2030 - November 20, 2025General Provision Of Shipping Agencies (Arab Academy For Science, Technology & Maritime Transport)
January 11, 2030 - November 20, 2025Seek Excellence Workshops & Professional Sales Skills (AXON Global Education Network)
January 11, 2030 - November 20, 2025Industry Experience
Retail, Telecommunications, Professional Services, Education, Consumer Goods, Media & Entertainment
Experience Level
Hire a Designer
We have the best designer experts on Twine. Hire a designer in Port Said today.