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I'm a motivated, bilingual professional with over 5 years of experience in community management, customer support, and trust & safety. I excel at moderating online communities for brands like Crumbl Cookies, YouTube, TikTok, Facebook, and Instagram, turning challenges into positive experiences. I love solving problems, boosting user engagement across gaming, esports, and digital content creation. I thrive on cross-platform collaboration and bring a friendly, empathy-driven approach to every interaction, with a passion for gaming and AI-powered content.…I'm a motivated, bilingual professional with over 5 years of experience in community management, customer support, and trust & safety. I excel at moderating online communities for brands like Crumbl Cookies, YouTube, TikTok, Facebook, and Instagram, turning challenges into positive experiences. I love solving problems, boosting user engagement across gaming, esports, and digital content creation. I thrive on cross-platform collaboration and bring a friendly, empathy-driven approach to every interaction, with a passion for gaming and AI-powered content.

Brandon Garcia

Community Manager, Social Media Manager, Content Creator, +4

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I'm a motivated, bilingual professional with over 5 years of experience in community management, customer support, and trust & safety. I excel at moderating online communities for brands like Crumbl Cookies, YouTube, TikTok, Facebook, and Instagram, turning challenges into positive experiences. I love solving problems, boosting user engagement across gaming, esports, and digital content creation. I thrive on cross-platform collaboration and bring a friendly, empathy-driven approach to every interaction, with a passion for gaming and AI-powered content.…I'm a motivated, bilingual professional with over 5 years of experience in community management, customer support, and trust & safety. I excel at moderating online communities for brands like Crumbl Cookies, YouTube, TikTok, Facebook, and Instagram, turning challenges into positive experiences. I love solving problems, boosting user engagement across gaming, esports, and digital content creation. I thrive on cross-platform collaboration and bring a friendly, empathy-driven approach to every interaction, with a passion for gaming and AI-powered content.

Available to hire

I’m a motivated, bilingual professional with over 5 years of experience in community management, customer support, and trust & safety. I excel at moderating online communities for brands like Crumbl Cookies, YouTube, TikTok, Facebook, and Instagram, turning challenges into positive experiences.

I love solving problems, boosting user engagement across gaming, esports, and digital content creation. I thrive on cross-platform collaboration and bring a friendly, empathy-driven approach to every interaction, with a passion for gaming and AI-powered content.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Community Specialist (Spanish) at Crumbl Cookies

May 1, 2025 - Present

Manage and respond to Spanish-language community engagement across TikTok, Instagram, Facebook, and X. Maintain Crumbl’s brand voice while addressing customer inquiries and fan interactions. Support social media strategy and ensure accurate translations for Spanish audiences.

Customer Experience Consultant at Zillow

August 1, 2025 - October 24, 2025

Provided customer and technical support for ShowingTime and Zillow platforms. Handled complex inquiries and collaborated with engineering teams to improve workflows. Maintained high satisfaction metrics and empathy-driven communication.

Community Lead at Cantina Labs

April 1, 2025 - October 24, 2025

Led community initiatives and partnerships for Cantina’s AI-driven platform. Built and managed social media content strategies for AI bot engagement. Increased user retention and managed Botfluencer campaigns.

Content Moderator / Trust & Safety Agent at Apex Systems

November 1, 2023 - October 24, 2025

Reviewed flagged content for YouTube, TikTok, and Facebook. Enforced community guidelines to ensure compliance and user safety. Contributed to clearer moderation standards and trained in Trust & Safety protocols.

Content Reviewer at WEBTOON

October 1, 2023 - October 24, 2025

Evaluated user-submitted comics for compliance with content and copyright policies. Coordinated with editorial and legal teams to maintain platform integrity.

Technical Support Specialist at ADT

May 1, 2021 - October 24, 2025

Provided technical troubleshooting for home security systems. Guided users through diagnostics and maintained customer satisfaction metrics.

Sales Representative at Firestone Complete Auto Care

June 1, 2020 - October 24, 2025

Delivered top-tier sales performance in automotive services. Managed POS systems, inventory, and trained new hires in sales techniques.

Content Reviewer at Webtoon (via Apex Systems)

July 20, 2023 - Present

Evaluated user-submitted comics for compliance with content and copyright policies; coordinated with editorial and legal teams to maintain platform integrity and safety standards.

Community Lead Contractor at Cantina Labs

January 20, 2025 - Present

Led community initiatives and partnerships for Cantina's AI-driven platform. Built and managed social media content strategies; increased user engagement and retention; coordinated influencer campaigns to drive brand growth.

Community Specialist (Spanish) at Cantina Labs

May 20, 2025 - Present

Led Spanish-language community engagement across TikTok, Instagram, Facebook, and X; maintained Cantina's brand voice and managed inquiries and fan interactions; translated content for accurate audience targeting.