Letwin N. Paso
I'm Letwin N. Paso, a results-driven Customer Experience and Digital Support Specialist with over 10 years of experience in telecommunications.
About
I’m Letwin N. Paso, a results-driven Customer Experience and Digital Support Specialist with over 10 years of experience in telecommunications. I thrive on turning complex queries into clear, friendly solutions across live chat, social media, and call centers. I work well in remote teams and have honed my skills using tools like Freshdesk, Freshchat, Avaya, and ManageEngine to deliver accurate, empathetic service even under pressure.
I’m passionate about helping customers succeed and continuously improving service quality. I’ve supported customers during remote work, helped reduce escalations, and collaborated with cross-functional teams to resolve issues and promote products. I’m committed to professional growth and enjoy mentoring peers to deliver consistent, high-quality experiences.
- Joined October 2025
Languages
- EnglishFluent
Industry experience
- Telecommunications
- Professional Services
- Software & Internet
- Media & Entertainment
Work experience· 4 roles
Promoted workplace safety, health, and environmental awareness; conducted regular safety inspections and prepared corrective action plans; collaborated with First Aiders to maintain readiness of emergency and safety systems.
Provided real-time customer support via Freshdesk, Freshchat, and social platforms for product inquiries, billing, and technical issues; tracked queries in ManageEngine; collaborated with cross-functional teams to resolve escalations; managed multi-channel communications remotely with consistent service quality; promoted products through proactive engagement.
Monitored and evaluated call and chat quality remotely; conducted performance reviews, provided feedback, and coached agents to improve communication and accuracy; analyzed data trends to identify areas for improvement and supported management in developing performance evaluation programs; maintained QA documentation.
Education
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