I am a multilingual professional with expertise spanning tourism, public relations, project management, IT support, and customer service, gathered over 15+ years working internationally in Romania, Germany, Belgium, and Ireland. My skills include IT support for Windows and Mac, Microsoft Office and Google Workspace proficiency, and AI training for linguistic and medical models. I also teach Dutch across all levels. I pride myself on adaptability, strong organization, and empathetic communication, which help me build lasting client and partner relationships. My strategic thinking and analytical skills empower me to lead teams, optimize processes, and deliver results in diverse, multicultural environments.…

Oana Puciu

I am a multilingual professional with expertise spanning tourism, public relations, project management, IT support, and customer service, gathered over 15+ years working internationally in Romania, Germany, Belgium, and Ireland. My skills include IT support for Windows and Mac, Microsoft Office and Google Workspace proficiency, and AI training for linguistic and medical models. I also teach Dutch across all levels. I pride myself on adaptability, strong organization, and empathetic communication, which help me build lasting client and partner relationships. My strategic thinking and analytical skills empower me to lead teams, optimize processes, and deliver results in diverse, multicultural environments.…

Available to hire

I am a multilingual professional with expertise spanning tourism, public relations, project management, IT support, and customer service, gathered over 15+ years working internationally in Romania, Germany, Belgium, and Ireland. My skills include IT support for Windows and Mac, Microsoft Office and Google Workspace proficiency, and AI training for linguistic and medical models. I also teach Dutch across all levels.

I pride myself on adaptability, strong organization, and empathetic communication, which help me build lasting client and partner relationships. My strategic thinking and analytical skills empower me to lead teams, optimize processes, and deliver results in diverse, multicultural environments.

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Skills

Experience Level

Language

Romanian, Moldavian, Moldovan
Fluent
Dutch
Fluent
English
Advanced
Italian
Advanced
Spanish; Castilian
Intermediate
French
Intermediate
German
Beginner

Work Experience

Team Leader – AI Annotation at iMerit, USA (remote)
September 1, 2023 - April 30, 2024
Supervised a team of 5 annotators on a healthcare AI project. Ensured quality control and adherence to guidelines. Implemented data-driven process optimizations. Collaborated with AI engineers and linguists on documentation standards.
Dutch Language Tutor at Moving People, Belgium (remote)
October 1, 2022 - December 31, 2023
Delivered Dutch lessons tailored to all proficiency levels. Designed and implemented personalized learning programs. Created engaging and interactive materials. Monitored student progress and adapted methods accordingly.
Customer Service Representative at Teleperformance, Romania
April 1, 2022 - June 30, 2023
Handled customer support via phone and email. Resolved issues and updated client accounts in CRM. Collaborated with internal departments for client satisfaction.
Tour Manager at ChristianTour, Romania
September 1, 2023 - June 6, 2024
Organized and coordinated tours for groups with diverse interests. Provided detailed and engaging historical and cultural information. Ensured safe and enjoyable travel experiences. Managed bookings and travel documentation. Assisted during tours and facilitated interaction with locals. Solved unexpected issues promptly. Created a friendly and inclusive environment for participants. Collected feedback for continuous service improvement.
Tour Manager at Alsys Travel, Romania
May 1, 2021 - July 31, 2021
Planned and managed tours and travel logistics. Organized transportation, lodging, and excursions. Maintained effective client and supplier communication. Ensured timely and within-budget execution. Addressed issues and adapted plans as needed.
Public Relations Manager at Ariki Records, Germany
January 1, 2016 - June 6, 2024
Developed and executed public relations strategies. Built media partnerships and press relations. Managed crisis communication and media coverage. Organized promotional events and releases.
Social Media Manager at Telekom Electronic Beats, Romania
June 1, 2018 - March 31, 2024
Created digital content across platforms. Interviewed artists and attended live events. Grew audience engagement and visibility through campaigns.
Tour Guide – Dutch Language at RO Tours, Romania
June 1, 2016 - January 31, 2024
Conducted guided tours in Dutch for visiting groups. Tailored itineraries and presentations to client interests. Acted as cultural liaison and provided assistance throughout travel.
Account Manager at Accenture, Romania
October 1, 2022 - June 30, 2023
Managed client portfolios and delivered customized solutions. Coordinated cross-functional teams for service delivery. Met KPIs and supported contract negotiations.
Collection & Retention Officer at Genpact, Romania
January 1, 2021 - June 30, 2023
Managed collections and implemented client retention strategies. Maintained relationships and coordinated with legal teams.
Order to Cash Specialist at Mood Media, Romania
November 1, 2019 - June 30, 2023
Oversaw order processing and payment tracking. Ensured invoice accuracy and client satisfaction.
Tour Guide – Multilingual at Karpaten, Romania
November 1, 2015 - January 31, 2023
Delivered tours in Dutch, Italian, and English. Promoted local experiences and managed logistics for international groups.
IT Support Specialist at Sykes for PlayStation, Germany
January 1, 2017 - May 31, 2018
Provided IT support for hardware and software. Maintained system functionality and guided users.
Legal Assistant IT Specialist at Google, Ireland
June 1, 2014 - January 31, 2016
Assisted with IT legal documentation and compliance. Supported internal and external clients on tech-related legal matters.
IT Engineer & SAP Expert at Genpact for Merck, Romania
July 1, 2011 - March 31, 2013
Managed SAP systems and account reconciliation. Improved payment processes and data accuracy.
Team Leader – AI Annotation at iMerit, USA (remote)
September 1, 2023 - April 30, 2024
Supervised a team of 5 annotators on a healthcare AI project, ensured quality control and adherence to guidelines, implemented data-driven process optimizations, and collaborated with AI engineers and linguists on documentation standards.
Dutch Language Tutor at Moving People, Belgium (remote)
October 1, 2022 - December 31, 2023
Delivered Dutch lessons tailored to all proficiency levels, designed and implemented personalized learning programs, created engaging and interactive materials, and monitored student progress adapting methods accordingly.
Customer Service Representative at Teleperformance, Romania
April 1, 2022 - June 30, 2023
Handled customer support via phone and email, resolved issues and updated client accounts in CRM, and collaborated with internal departments to ensure client satisfaction.
Tour Manager at ChristianTour, Romania
September 1, 2023 - April 27, 2024
Organized and coordinated tours for diverse groups, provided historical and cultural information, ensured safe and enjoyable travel experiences, managed bookings and travel documentation, assisted during tours, facilitated local interactions, solved unexpected issues, created an inclusive environment, and collected feedback for service improvements.
Tour Manager at Alsys Travel, Romania
May 1, 2021 - July 31, 2022
Planned and managed tours and logistics, organized transportation, lodging, excursions, maintained client and supplier communications, ensured timely and budget-compliant execution, and addressed issues to adapt plans as needed.
Public Relations Manager at Ariki Records, Germany
January 1, 2016 - April 27, 2024
Developed and executed public relations strategies, built media partnerships and press relations, managed crisis communication and media coverage, organized promotional events and releases.
Social Media Manager at Telekom Electronic Beats, Romania
June 1, 2018 - March 31, 2024
Created digital content across platforms, interviewed artists, attended live events, and increased audience engagement and visibility through campaigns.
Tour Guide – Dutch Language at RO Tours, Romania
June 1, 2016 - January 31, 2024
Conducted guided tours in Dutch catering to visiting groups, tailored itineraries and presentations according to client interests, acted as cultural liaison, and provided assistance throughout travel.
Account Manager at Accenture, Romania
October 1, 2022 - June 30, 2023
Managed client portfolios, delivered customized solutions, coordinated cross-functional teams, met KPIs, and supported contract negotiations.
Collection & Retention Officer at Genpact, Romania
January 1, 2021 - June 30, 2023
Managed collections, implemented client retention strategies, maintained relationships, and coordinated with legal teams.
Order to Cash Specialist at Mood Media, Romania
November 1, 2019 - June 30, 2023
Oversaw order processing and payment tracking, ensured invoice accuracy, and maintained client satisfaction.
Tour Guide – Multilingual at Karpaten, Romania
November 1, 2015 - January 31, 2023
Delivered tours in Dutch, Italian, and English, promoted local experiences, and managed logistics for international groups.
IT Support Specialist at Sykes for PlayStation, Germany
January 1, 2017 - May 31, 2018
Provided IT support for hardware and software, maintained system functionality, and guided users.
Legal Assistant IT Specialist at Google, Ireland
June 1, 2014 - January 31, 2016
Assisted with IT legal documentation and compliance, supported internal and external clients on tech-related legal matters.
IT Engineer & SAP Expert at Genpact for Merck, Romania
July 1, 2011 - March 31, 2013
Managed SAP systems and account reconciliation, improved payment processes and data accuracy.

Education

Bachelor's Degree at Haagse Hogeschool, The Netherlands
January 1, 2007 - December 31, 2010
High School Diploma at Grup Școlar Sfânta Maria, Bucharest
January 1, 2000 - December 31, 2004
Bachelor's Degree at Haagse Hogeschool, The Netherlands
January 1, 2007 - December 31, 2010
High School Diploma at Grup Școlar Sfânta Maria, Bucharest
January 1, 2000 - December 31, 2004

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Professional Services, Education, Healthcare, Media & Entertainment, Computers & Electronics, Financial Services, Telecommunications

Skills

Experience Level