Available to hire
Hi there! I’m a results-driven professional blending financial services leadership with creative content strategy. I excel at client onboarding, cross-functional collaboration, and program management, delivering clear milestones and impactful outcomes. I’m passionate about turning data into action and building authentic brand partnerships.
Outside of my day-to-day, I create lifestyle and product-focused content on TikTok and other platforms, forging brand partnerships and delivering engaging campaigns that resonate with audiences while driving business growth.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Work Experience
Service Coordinator at Roots to Grow Early Intervention Agency
February 1, 2025 - PresentCoordinate multiple concurrent service plans as primary liaison among families, therapists, and internal teams to ensure milestones, documentation, and timelines are met. Provide training and onboarding to new and existing Service Coordinators on case management workflows, documentation standards, and system usage. Track case progress, dependencies, and deliverables using ProviderSoft, EI Hub, and Tableau, improving visibility into active and inactive workflows. Collaborate with therapists, educators, and health care professionals to create personalized care plans supporting developmental milestones and family outcomes.
Content Creator at Self Employed
February 1, 2023 - PresentGenerated an average of 6.8M views annually by creating, editing, and managing user-generated content centered on lifestyle, beauty, and food. Developed and executed creative campaigns highlighting product experiences and brand collaborations. Secured sponsorships with reputable brands and curated shoppable content for Amazon Storefront and TikTok Shop. Used analytics tools (Sprout Social, Hootsuite, TikTok Analytics, Google Analytics) to analyze performance and optimize engagement.
Client Services Associate at Raleigh Wealth Solutions
November 1, 2024 - May 1, 2025Supported operational projects related to client onboarding, portfolio changes, and service workflow optimization for 300+ households. Addressed financial service needs including RMDs, portfolio reallocation, income planning, tax planning, trade requests, rollovers, and beneficiary updates. Served as a resource for Client Service Associates and Business Processors, providing training and onboarding on financial service workflows, custodial platforms, and internal procedures. Acquired NC Producers Life Insurance and Health Insurance licenses to better assist clients. Prepared detailed reports and analyses using eMoney and Orion to support data-driven decisions.
AVP Private Client Banker at JPMorgan Chase Bank NA
August 1, 2019 - April 1, 2021Managed a portfolio of 200–350 clients using Salesforce CRM; tracked tasks, follow-ups, and service milestones. Educated clients on the company’s SaaS digital banking tools to increase online banking usage and client convenience. Onboarded new clients; maintained SIE, Series 6, and Series 63 licenses; held Producers Life Insurance and Health Insurance licenses for client services.
Vice President Branch Manager at JPMorgan Chase Bank NA
April 1, 2021 - April 1, 2024Directed and coached a team of 7 in Dunwoody, facilitating meetings, setting priorities, and tracking performance metrics. Ensured KYC/AML compliance by conducting thorough client due diligence, monitoring account activity for suspicious behavior, and collaborating with internal risk and compliance teams to mitigate regulatory risk.
Financial Services Representative / Licensed Assistant Branch Manager at TD Bank NA
August 1, 2017 - July 1, 2019Aided in opening a new build starting from $0 deposits by creating a pipeline for personal deposits, small business accounts, investments, and consumer lending. Obtained Life Insurance and Health Insurance licenses; used CRM to gather client information and assess needs for investments and insurance. Coordinated community events and training; recognized as a top performer.
Education
Bachelor of Science at Bentley University
January 11, 2030 - December 1, 2017Master of Business Administration (Candidate) at Southern New Hampshire University
January 11, 2030 - December 1, 2026Qualifications
CAPM (Certified Associate in Project Management)
January 11, 2030 - February 1, 2026Lean Six Sigma White Belt Certified (LSSWB)
January 11, 2030 - January 26, 2026Project Management Essentials Certificate (PMEC)
January 11, 2030 - January 26, 2026Industry Experience
Financial Services, Professional Services, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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