Customer Service Representative (Remote) at Self-Employed

Provide professional remote customer support across digital channels; respond to inquiries, complaints, and service requests while maintaining a high level of professionalism and empathy. Document customer feedback and interactions to support service improvement and reporting. Maintain strong productivity and service quality while working independently in remote environments.

Operations Manager – Short-Term Rental & Hospitality Support at The Glams Realtor

Managed customer experience and daily operations for service departments and short-term rental properties. Ensured properties met customer satisfaction standards before guest arrivals through quality inspections; supervised housekeeping teams and coordinated service schedules to ensure smooth operations; addressed guest concerns promptly and supported brand reputation through professional guest interactions.

Broadcast Intern at The Guardian

Helped produce live and recorded radio programs by supporting content planning and scripting; conducted audience-focused research to support media content development and program relevance; maintained broadcast schedules and coordinated production activities to ensure smooth communication flow and improved audience engagement.

Marketing Intern at The Guardian Newspaper

Maintained and updated customer and client databases to support marketing communications strategies; assisted in developing marketing materials and promotional content; supported outreach campaigns and customer communication initiatives; gained practical experience in CRM tools, brand messaging, and customer engagement strategies.

Freelance Customer Service Representative (Remote) at Self-Employed

Provide professional remote customer support across digital communication channels. Respond to customer inquiries, complaints, and service requests while maintaining professionalism and empathy. Strengthen customer relationships by delivering clear, accurate, and timely communication. Document customer feedback and interaction records to support service improvement and reporting. Maintain strong productivity and service quality while working independently in remote environments.