I am a dedicated and detail-oriented professional with over 6 years of experience delivering exceptional customer support and service across diverse industries. I excel at managing inquiries, troubleshooting issues, and ensuring customer satisfaction through clear communication and efficient problem-solving. I leverage CRM tools, ticket management, and AI-powered productivity platforms to streamline workflows and improve response times. Known for strong interpersonal skills, professionalism under pressure, and a customer-first mindset, I have consistently supported remote teams, contributed to data-driven improvements, and helped elevate service operations through dashboards and reporting.

OLUWATOSIN OLANIYAN

I am a dedicated and detail-oriented professional with over 6 years of experience delivering exceptional customer support and service across diverse industries. I excel at managing inquiries, troubleshooting issues, and ensuring customer satisfaction through clear communication and efficient problem-solving. I leverage CRM tools, ticket management, and AI-powered productivity platforms to streamline workflows and improve response times. Known for strong interpersonal skills, professionalism under pressure, and a customer-first mindset, I have consistently supported remote teams, contributed to data-driven improvements, and helped elevate service operations through dashboards and reporting.

Available to hire

I am a dedicated and detail-oriented professional with over 6 years of experience delivering exceptional customer support and service across diverse industries. I excel at managing inquiries, troubleshooting issues, and ensuring customer satisfaction through clear communication and efficient problem-solving. I leverage CRM tools, ticket management, and AI-powered productivity platforms to streamline workflows and improve response times.

Known for strong interpersonal skills, professionalism under pressure, and a customer-first mindset, I have consistently supported remote teams, contributed to data-driven improvements, and helped elevate service operations through dashboards and reporting.

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Language

English
Advanced

Work Experience

Remote Customer Support Agent at Abchat Company (Remote)
April 1, 2025 - April 1, 2025
Responded to client messages promptly with clear, professional communication; maintained a high response accuracy rate while meeting deadlines in a remote environment; developed multitasking, time management, and adaptability to U.S. client service standards.
Administrative Intern at Hedge & Gold Limited
May 1, 2025 - May 1, 2025
Assisted with customer inquiries and internal communication to improve service delivery; supported documentation processes and generated Excel reports; helped create and manage performance dashboards; strengthened organizational workflows using Microsoft Suite and digital tools.
Customer Service Representative at Oasis Impression
April 1, 2020 - April 1, 2020
Delivered frontline support by handling customer inquiries and resolving complaints professionally; provided accurate product and service information to ensure customer satisfaction; used AI-based tools to streamline workflows and analyze customer interaction trends; maintained professionalism under high-pressure situations.
Customer Support Representative (NYSC) at Kwara Sports Commission
November 1, 2022 - November 1, 2022
Provided support via phone, email, and live chat for sports-related services and memberships; addressed customer inquiries promptly and escalated technical issues when necessary; collaborated with sales and marketing teams to improve customer experience; recorded and tracked feedback to support service improvements.

Education

Bachelor’s Degree in Business Administration & Education at University of Nigeria, Nsukka
January 11, 2030 - January 1, 2019

Qualifications

AI Career Essentials – ALX
July 1, 2024 - October 27, 2025
Data Analytics Certification – 3MTT Platform
November 1, 2024 - October 27, 2025
Customer Support & CRM Tools Training – Alison
January 11, 2030 - October 27, 2025
Virtual Assistant Training – Alison.com
January 11, 2030 - October 27, 2025

Industry Experience

Education, Professional Services, Software & Internet

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