Available to hire
Hi, I’m Omar Ragheeb, a strategic and user-centered Digital Product Designer with 6+ years of experience crafting native mobile (iOS/Android) and responsive web experiences for regulated industries like financial services and healthcare. I specialize in integrating AI into design workflows and product experiences, including conversational interfaces, AI-assisted design tools, and data-driven personalization to help users make smarter decisions.
I’m a collaborative partner in agile teams, leading cross-functional initiatives and delivering high-fidelity, accessible (WCAG 2.0 A/AA) experiences that boost usability, engagement, and conversions at scale. I blend research, design thinking, and prototyping to create intelligent, adaptive journeys and measurable product outcomes.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Senior UX Designer at Air Canada
August 1, 2025 - December 31, 2025Objective: Enhance usability and efficiency across Air Canada’s customer and travel-agent digital platforms. Execution: Contributed to the full UX redesign of the Travel Agents’ Portal; designed responsive, user-centric flows for key booking and service tasks, supported by research and iterative testing; collaborated with product owners and development teams to modernize an outdated interface. Impact: Delivered a modern, intuitive agent experience that reduced friction and improved task completion.
Senior UX Designer at Klick
August 1, 2025 - October 31, 2025Objective: Led the strategic design of a patient-centric experience delivered across native mobile (iOS and Android) and responsive web, simplifying prescription renewals while supporting secure, authenticated workflows. Execution: Designed and optimized end-to-end onboarding, eligibility checks, assessments, and pharmacy fulfillment; created high-fidelity mobile and web prototypes in Figma; validated authenticated interactions through usability testing; collaborated with Product Managers, Engineers, and Clinical stakeholders in an Agile environment to balance usability, technical constraints, and regulatory requirements. Impact: Streamlined the renewal journey across mobile and web, reducing friction and improving patient accessibility; strengthened trust and clarity through consistent, patient-focused design patterns.
Senior UX Designer at Sun Life Financial Inc.
October 1, 2022 - June 30, 2025Objective: Drive customer retention and support revenue growth by designing innovative, user-centered digital experiences that align with business objectives and enhance client engagement. Execution: Built end-to-end mobile (iOS and Android) and responsive web experiences for clients, increasing conversion rates by 51% and exceeding $100M in quarterly sales; spearheaded the design of the recurring contributions feature across mobile and web, driving a 40% increase in automated contributions; addressed declining mobile and web conversion rates by creating responsive, mobile-first workflows, resulting in a 70% increase in weekly self-serve enrolment sales; designed an AI-driven chatbot integrated into mobile and web platforms, reducing response time from 12 hours to minutes while increasing engagement and satisfaction; optimized the Value Proposition page for mobile and web using data-driven design changes and A/B testing; collaborated with global teams of 20+ UX designers, writers, engi
Interactive Designer at Convergent
January 1, 2021 - October 31, 2022Objective: Design clear, consistent experiences that meet user needs and make things easier and more engaging for both users and stakeholders. Execution: Designed mockups, prototypes and layout adjustments based on user feedback and usability testing; developed engaging interactive digital presentations for the retail environment; gathered and evaluated user requirements to further enhance the key stakeholders’ experience; built and managed visual systems to support consistency across our interface. Impact: Enhanced engagement and consistency by designing user-driven, visually cohesive digital experiences.
UX Designer at Spoofstore, The DMZ at Ryerson
May 1, 2018 - February 28, 2019Objective: Improve customer shopping experience and increase sales through seamless digital integration. Execution: Led designers in enhancing the retail site to improve order efficiency and accuracy; designed web and social visuals in Figma and created ads and brochures in Canva; led the e-commerce redesign, boosting conversion rates and customer retention. Impact: Improved overall customer experience, driving higher in-store and online engagement.
UX Designer at Sun Life Financial Inc.
October 1, 2022 - June 1, 2025Objective: Drive customer retention and support revenue growth by designing innovative, user-centered digital experiences that align with business objectives and enhance client engagement. Execution: Built end-to-end mobile (iOS and Android) and responsive web experiences, increasing conversion rates by 51% and exceeding $100M in quarterly sales. Spearheaded recurring contributions feature across mobile and web, driving a 40% increase in automated contributions and improving long-term engagement. Addressed declining mobile and web conversion rates by creating responsive, mobile-first workflows, resulting in a 70% increase in average weekly self-serve enrolment sales. Designed an AI-driven chatbot integrated into mobile and web platforms, reducing response time from 12 hours to minutes while increasing engagement and satisfaction. Optimized the Value Proposition page for mobile and web using data-driven design changes and A/B testing, reducing bounce rate and increasing overall conversi
Education
Master of Engineering Design (MEng), Concentration in Product Design at McMaster University
January 11, 2030 - March 23, 2026Postgraduate Diploma (PgD) in International Business Management at Greystone College
January 11, 2030 - March 23, 2026Bachelor of Science (BSc), Information Systems, Minor in Business Administration at Carnegie Mellon University
January 11, 2030 - March 23, 2026Master of Engineering Design (MEng) at McMaster University
January 11, 2030 - March 23, 2026Postgraduate Diploma (PgD) in International Business Management at Greystone College
January 11, 2030 - March 23, 2026Bachelor of Science (BSc) in Information Systems, Minor in Business Administration at Carnegie Mellon University
January 11, 2030 - March 23, 2026Qualifications
Industry Experience
Healthcare, Financial Services, Travel & Hospitality, Transportation & Logistics, Software & Internet
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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