I'm a Support Specialist and System Administrator with extensive exposure to various industries (such as construction, energy, airlines, and manufacturing). Hands-on experience with large-scale projects including Windows migrations, hardware refreshes, and 2FA enablement. I'm a quick learner who loves a good challenge and am seeking an opportunity to break into the InfoSec world. I'm a family person with growing curiosity for IT security topics and trends, and I have a passion for technology, gaming, cryptocurrency, and stock investing.…

Terrence Tey

I'm a Support Specialist and System Administrator with extensive exposure to various industries (such as construction, energy, airlines, and manufacturing). Hands-on experience with large-scale projects including Windows migrations, hardware refreshes, and 2FA enablement. I'm a quick learner who loves a good challenge and am seeking an opportunity to break into the InfoSec world. I'm a family person with growing curiosity for IT security topics and trends, and I have a passion for technology, gaming, cryptocurrency, and stock investing.…

Available to hire

I’m a Support Specialist and System Administrator with extensive exposure to various industries (such as construction, energy, airlines, and manufacturing). Hands-on experience with large-scale projects including Windows migrations, hardware refreshes, and 2FA enablement.

I’m a quick learner who loves a good challenge and am seeking an opportunity to break into the InfoSec world. I’m a family person with growing curiosity for IT security topics and trends, and I have a passion for technology, gaming, cryptocurrency, and stock investing.

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Language

English
Fluent

Work Experience

Systems and Network Engineer at Panasonic New Zealand
November 1, 2023 - Present
VMware server management; liaison for PNZ Singapore and PNZ Japan; project lead for Windows 10 to Windows 11 migration (MDT creation through deployment); VPN migration from BIG-IP to Zscaler; Trend Micro to Windows Defender migration; focus on vulnerability lifecycle, security posture, governance and compliance.
Systems Administrator at New Solutions
May 1, 2023 - August 1, 2023
Remote assistance via Kaseya and M365; manage multiple client sites; upgrade client environments to Windows 11 and latest macOS; onsite support for client software, devices, and users; Exclaimer, Google Workspace, Adobe Licences, ZeroTier, Kaseya.
Field Service Specialist/Engineer at DDS IT
January 1, 2014 - April 30, 2023
Senior field service engineer in a four-person team; procurement management for iPhone hardware; Microsoft Intune for security compliance; ABM and Spark Portal provisioning; printer rollout; Papercut management; O365 admin; MFA rollout; AD/O365 administration; Windows 7/10 deployments and general desktop support across Steel & Tube projects and other clients.
IT Support / Desktop Application Support at Mercury Energy NZ
March 1, 2019 - April 1, 2021
Desktop/Application Support; on-site user support; ticket/incident management; Windows 10 deployments.
Ticket Management / Onsite Support at AIM Altitude
January 1, 2019 - April 1, 2021
Ticket management; on-site user support; daily Sophos checks; VMware server management; tape backups with VEEAM; liaised weekly with TIMG for tape backups.
Windows 10 Upgrade Project Lead at Mercury Energy NZ
February 1, 2018 - December 1, 2018
Windows 10 O/S deployment; travel to rural hydro plants; user training on 2FA and navigating the new Windows environment.
On-site IT Support at Air New Zealand
January 1, 2016 - January 1, 2018
On-site user support; ticket/incident management; support for AIRNZ applications; SCCM; Cisco VPN; iPhone/Works app; QIK/Infoconnect support.
Windows 8 Upgrade Project at Downer NZ
November 1, 2014 - December 1, 2014
Windows 8 upgrade rollout for Christchurch offices; after-hours deployments; SCCM deployments; pre-configured offices.
Desktop Support / Incident Management at Yellow Pages
August 1, 2014 - December 1, 2016
L1/L2 tasks; Zendesk ticketing; Windows 7/8 support; hardware/software troubleshooting; phone queue management.
Field Service Specialist at TETRAN Pty Ltd
January 1, 2013 - January 1, 2014
VMware server management; Windows XP to Windows 7 rollout; onsite and desktop support (CBD Melbourne involvement).
ICT Technician at St Johns Ambulance
January 1, 2012 - January 1, 2013
Support Windows environment, applications, tickets; maintain in-house servers and applications; service desk management.
Field Support Specialist at Oracle NZ
January 1, 2010 - January 1, 2012
On-site break/fix hardware support; maintain/upgrade Oracle-based servers across Auckland and Hamilton; on-call as needed.
Registry Officer at Ministry of Justice
January 1, 2009 - January 1, 2010
Basic admin; Microsoft Office support.
Administration Assistant at Auckland City Council
January 1, 2008 - Present
Basic office admin and Windows/office support for managers.

Education

Bachelor of Computer and Information Sciences, IT Security at Auckland University of Technology
January 1, 2004 - January 1, 2008

Qualifications

TrendMicro Vision One XDR Certified Professional
January 11, 2030 - April 28, 2026

Industry Experience

Real Estate & Construction, Energy & Utilities, Travel & Hospitality, Manufacturing, Software & Internet, Professional Services, Retail, Transportation & Logistics, Telecommunications, Gaming