Available to hire
Hi, I’m Miguel Antonio Ortiz. I’m a technical and customer support specialist with over 3 years of experience working remotely with international teams.
I excel at resolving issues, documenting processes, managing databases, and delivering bilingual support in Spanish and English. I am reliable, detail-oriented, and results-driven.
Experience Level
Expert
Intermediate
Language
Spanish; Castilian
Fluent
English
Advanced
Work Experience
Technical Support / AI Trainer at RSW
January 1, 2025 - December 31, 2025Evaluated the quality of image and audio data used in AI training pipelines. Identified, documented, and reported technical and data-related issues. Followed established workflows and quality standards.
Customer Support / AI Trainer at Outlier
January 1, 2024 - January 1, 2025Resolved user inquiries and validated content for AI systems. Worked under strict guidelines with detailed documentation requirements. Communicated daily in English with distributed international teams.
Data Entry & Sales Support at Rocket Tech School
January 1, 2024 - January 1, 2025Provided customer and student support in both English and Spanish. Entered, updated, and verified data accuracy in internal systems. Delivered basic technical support for online learning platforms.
Enrollment Coordinator / Data Entry at Kodland
January 1, 2023 - January 1, 2023Managed enrollments and lead-follow-ups with prospective clients. Maintained accurate records and generated operational reports. Communicated directly with customers and families.
Manual Tester at National Tech University (Argentina)
January 1, 2023 - January 1, 2023Performed manual testing to identify software defects. Documented and tracked bugs using Mantis.
Education
Software Development at National Technological University (UTN) - Argentina
January 1, 2023 - January 10, 2026Qualifications
Industry Experience
Software & Internet, Education, Professional Services
Experience Level
Expert
Intermediate
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