Ugochukwu Blessing Ozioma

5.0 (1 review)
Available to hire

Skills

Experience Level

Microsoft Excel
Expert
HubSpot
Expert
CRM
Expert
Jira
Expert
Data Visualization
Expert
Shopify
Expert
Monday
Intermediate

Work Experience

Business Relationship Manager at Moniepoint Microfinance Bank
August 1, 2024 - Present
Onboarded 2,000+ merchants/SMEs with 95% activation within 30 days; reduced merchant issue-resolution time by 35%; drove 20% growth in transactional volumes through product education (POS, dashboard, business banking); increased uptake of savings/loan products by 40%; ensured 100% KYC compliance and onboarding efficiency improved by 25%.
Customer Support at Access Bank PLC
May 1, 2020 - July 31, 2024
Monitored 10,000+ customer–agent interactions ensuring full compliance with quality and regulatory standards; conducted routine audits to strengthen data accuracy and cut policy violations by 30%; analyzed interaction data to identify service gaps, improving issue-resolution processes by 25%; ensured secure handling of financial data and zero privacy breaches; collaborated with service and training teams to update procedures, boosting customer satisfaction scores by 20%.
Accounts Manager at Globetrot Nigeria Limited
January 1, 2017 - March 31, 2020
Improved financial reporting accuracy by 30% through monthly budget and statement analysis; boosted accounting team productivity by 25% by streamlining workflows and enforcing audit compliance; secured project financing that expanded production capacity by 40%; reduced reconciliation errors by 35% with stronger financial systems and cash-control processes; forecasted financial trends and drove a 20% increase in repeat sponsorship investments.
Accountant at Mac Rich Oil and Gas
January 1, 2015 - December 31, 2016
Processed 500+ accounts payable transactions with 98% accuracy; reconciled monthly financial records, resolving discrepancies and improving reporting accuracy by 20%; prepared balance sheets, P&L statements, and supporting reports, accelerating month-end close by 15%; audited and validated financial documents, reducing entry errors through consistent compliance checks; supported accounting operations by coordinating clerical tasks and improving workflow efficiency.

Education

B Sc. Accounting at University of Nigeria, Nsukka, Enugu State, Nigeria
January 11, 2030 - January 1, 2014
National Diploma, Banking and Finance at Federal Polytechnic, Nekede, Owerri, Imo State
January 11, 2030 - January 1, 2010
BSc in Accounting at University of Nigeria, Nsukka
January 11, 2030 - January 1, 2014
National Diploma, Banking and Finance at Federal Polytechnic, Nekede
January 11, 2030 - January 1, 2010

Qualifications

Certificate in QuickBooks
January 11, 2030 - December 15, 2025
Certificate in Desktop Publishing
January 11, 2030 - December 15, 2025
Certificate in PeachTree Accounting
January 11, 2030 - December 15, 2025
Certificate in Data Analytics
January 11, 2030 - December 15, 2025
Certificate in QuickBooks
January 11, 2030 - December 15, 2025
Certificate in Desktop Publishing
January 11, 2030 - December 15, 2025
Certificate in Peach Tree Accounting
January 11, 2030 - December 15, 2025
Certificate in Data Analytics
January 11, 2030 - December 15, 2025

Industry Experience

Financial Services, Professional Services, Education, Other
    paper Data Exploration and Insights

    From Todays class:

    This ranking will help the stakeholders to decide:
    Where to invest more
    Which categories need improvement and
    How to balance product strategy

    Aggregated sales summary by product category and many more to learn by clicking the link below.

    key insight:

    Technology is 452.71 (Highest)
    followed by Furniture 349.83 (Moderate) and Office Supplies of 119.32 (Lowest)

    Strongest sales performance:
    Likely driven by higher priced items (laptops, phones, devices)
    this is the Main revenue driver , the category should receive priority in inventory, marketing, and growth strategies

    The analysis shows that Technology generates the highest sales, making it the primary revenue driver. Furniture performs moderately, while Office Supplies contribute the least. Based on this, I would recommend focusing growth and marketing efforts on Technology while using Office Supplies strategically for customer retention and bundled sales.

    If you have any question, can reach me via mail: https://www.twine.net/signin

    https://www.twine.net/signin

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