Technical solutions professional with 18+ years of experience supporting enterprise software, delivering customer-facing technical consulting, and performing business analysis and requirements engineering. I translate business needs into practical technical solutions and guide implementation through discovery, deployment, and post-launch support. I partner with engineering and cross-functional stakeholders to troubleshoot complex customer issues, create clear technical documentation (BRDs/FSDs/SRS, workflows, user stories, test cases), and drive process improvements and automation. I also strengthen expertise in analytics and conversion tracking concepts for measurement-focused implementations.…Technical solutions professional with 18+ years of experience supporting enterprise software, delivering customer-facing technical consulting, and performing business analysis and requirements engineering. I translate business needs into practical technical solutions and guide implementation through discovery, deployment, and post-launch support. I partner with engineering and cross-functional stakeholders to troubleshoot complex customer issues, create clear technical documentation (BRDs/FSDs/SRS, workflows, user stories, test cases), and drive process improvements and automation. I also strengthen expertise in analytics and conversion tracking concepts for measurement-focused implementations.WWWW…