Penny Jones

Provided quality customer service in person, over the phone and by email. Performed prepress setup for format and offset printing, operating digital and large-format printing. Created and edited artwork as needed using Illustrator, Photoshop and InDesign.

Developed products for customers using Corel Draw and Photoshop, including the editing of customer photos. Brainstormed and generated digital templates and Mock-Ups for new products. Coordinated with production manager, ensuring positive brand image and long-term client relationships. Managed phones, emails, listened to customer concerns and requests and recommended possible solutions. Created personalized digital proofs per customer request in designing an original product.

Engaged with customers at Knott’s Berry Farm. Demonstrated the process with promotional Caricature demos, encouraging customers to get caricature done, boosting sales. Handling payments.