Senior Business Analyst – Power BI & Business Intelligence at Freshworks

Designed and delivered enterprise Power BI reporting platforms providing insights into revenue performance, operational metrics, and product adoption. Built semantic data models and star schema datasets supporting scalable reporting across multiple business teams. Implemented advanced DAX calculations and analytical measures supporting KPI monitoring and operational decision-making. Developed data models using SQL, Snowflake, and Power BI datasets enabling structured enterprise analytics. Performed data transformation and modelling using Power Query to prepare datasets for enterprise reporting solutions. Built analytics platforms improving operational efficiency by ~30%. Facilitated stakeholder sessions to gather reporting requirements and translate them into technical BI solution designs. Worked with engineering and product teams to ensure data infrastructure supported scalable analytics delivery.

Data Analyst – Business Intelligence at Freshworks

Developed enterprise Power BI dashboards analysing product usage, customer engagement, and revenue trends. Built SQL queries to extract, transform, and analyse large datasets supporting operational analytics. Maintained enterprise data models and reporting frameworks used across multiple business teams. Optimised BI datasets to improve performance, reliability, and reporting efficiency.