Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a Learning & Development professional and instructional design leader with 7+ years of experience building training ecosystems that help teams learn faster and perform better. I translate complex business needs into structured learning programs using ADDIE and agile instructional design, applying Bloom’s Taxonomy to create clear outcomes, assessments, and measurable results.…

Priyankar Singh

Instructional Designer, Online Trainer, AI Prompt Engineer, +2





I’m a Learning & Development professional and instructional design leader with 7+ years of experience building training ecosystems that help teams learn faster and perform better. I translate complex business needs into structured learning programs using ADDIE and agile instructional design, applying Bloom’s Taxonomy to create clear outcomes, assessments, and measurable results.…

Available to hire

I’m a Learning & Development professional and instructional design leader with 7+ years of experience building training ecosystems that help teams learn faster and perform better. I translate complex business needs into structured learning programs using ADDIE and agile instructional design, applying Bloom’s Taxonomy to create clear outcomes, assessments, and measurable results.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Japanese

Beginner

Work Experience

Learning & Development Manager at OHI – OutsourcingHubIndia

August 1, 2024 - Present

Led enterprise L&D strategy and learning roadmap aligned to organizational goals. Directed end-to-end curriculum design using ADDIE (TNA through evaluation) across soft skills, leadership, compliance, and process training. Implemented an LMS for 200+ employees, improving completion rates and reducing classroom hours via SCORM-compliant eLearning built with Articulate Storyline. Piloted AI-enabled learning modules and prompt engineering tools to personalize learning journeys and increase engagement. Partnered with senior stakeholders as a Learning Business Partner to identify skill gaps and co-design interventions, managed a L&D team with KPIs, and tracked impact/ROI using the Kirkpatrick model through quarterly reporting to C-suite.

Assistant Manager – Training at Counsel India Services Pvt. Ltd.

November 1, 2023 - August 1, 2024

Managed training operations for a fast-paced BPO, including new-hire onboarding, product training, and refresher programs for 100+ agents. Designed soft skills and customer service training that contributed to CSAT improvement within 90 days. Developed Articulate Storyline eLearning for asynchronous delivery, reducing trainer-led hours while improving onboarding efficiency. Performed regular TNA using performance data, manager feedback, and call audits; evaluated effectiveness using assessment data, feedback surveys, and KPI tracking, and provided data-driven recommendations to operations leadership.

Senior Training Specialist at Fluidi5 Technology Pvt. Ltd.

April 1, 2022 - November 1, 2023

Designed and delivered sales enablement programs for a fintech/tech team covering product knowledge, consultative selling, negotiation, and CRM tools. Built blended onboarding (eLearning + ILT + coaching), reducing new-hire ramp-up time by 30%. Created SCORM-compliant eLearning using Articulate Storyline and Captivate and deployed content through an LMS. Used sales KPIs (quota attainment, deal size, win rates) to assess training impact and refine materials, and prepared ROI reporting for VP Sales and HR. Managed training budget, facilitated workshops/role-plays/coaching, and supported a high-performance sales learning culture.

Process Trainer → Subject Matter Expert at Smarterbiz Technology Pvt. Ltd. (Flipkart Process)

February 1, 2018 - March 1, 2022

Created and delivered process training for BPO teams of 50+ agents, including Flipkart product workflows, escalation handling, and quality standards. Developed and maintained training materials, job aids, SOPs, and eLearning content aligned to process changes and compliance requirements. Identified performance gaps via quality audits, call monitoring, and assessments, and designed remedial training that improved accuracy scores by 20+. Maintained LMS content library, onboarding resources, and knowledge base to enable self-service learning. Facilitated induction programs, reducing average time-to-productivity by 2 weeks through structured orientation and buddy coaching.