GOAL
• Up-sell/cross-sell existing clients, reduce sales closing cycle time for prospects
• Increase customer loyalty, create advocates in key accounts
CAMPAIGN
• 8 half-day events in US/Canada with Product Management, Professional Services & Customer Success teams as well as Business Partners as presenters
• Promotions via email (“from” Product Management and Sales), email signatures, client newsletter, customer-success best-practice webinars, and social
• Free on-site consultations with Professional Services, Exec track focused on ROI
• Town Hall to generate feature feedback for Product Management
RESULTS
• 270 existing client & prospect attendees – Very positive response from attendees (via feedback forms)
• $14M+ in directly attributable revenue (products
and services)
• Very high ROI, due to use of free client facilities, free company training facilities, and small fee charged to partners who sponsored events (discounts for sponsoring more than one event)
• 53 business partner attendees – positive feedback from partners (via feedback forms & business partner team) on ROI, interaction with clients and access to Product Management team
• Became annual program at request of Sales (who helped pick locations and tailored content for that region, based on opportunities)
- Digital Marketer
- Growth Marketer
- Marketer
- +2

