Experience Level
Language
English
Advanced
Bulgarian
Advanced
Work Experience
Platform Support Analyst at GAN / Coolbet
February 1, 2023 - December 1, 2023Monitored platform health using Grafana, DataDog, and Kibana; responded to automated alerts; performed initial troubleshooting; escalated to engineering; contributed to triage and documentation; built robust workflows to reduce manual checks.
Major Incident Manager & Platform Support Analyst at GAN / Coolbet
September 1, 2024 - PresentDiagnosed high-severity incidents by analyzing logs and metrics; provided concise stakeholder updates to minimize business impact; conducted post-incident reviews; collaborated with Platform/DevOps engineers on preventive fixes; designed and implemented end-to-end incident intake pipelines and automation; led post-incident remediation and escalation workflows.
Education
Master's degree in Commercial Mediation and Banking Investment at Dimitar A. Tsenov Academy of Economics
January 11, 2030 - February 7, 2026Qualifications
Industry Experience
Gaming, Software & Internet, Professional Services
Experience Level
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