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I'm a freelancer who specializes in creating engaging corporate content for blogs, mainstream articles, and newsletter. I have 2+ years experience writing for corporates across healthcare, travel, and cybersecurity industries. I provide well-researched material tailored to your audience. My tone can range from technical thought leadership to playful engaging style. I believe…

Pallavi Ravindra Rao

Co-Writer

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I'm a freelancer who specializes in creating engaging corporate content for blogs, mainstream articles, and newsletter. I have 2+ years experience writing for corporates across healthcare, travel, and cybersecurity industries. I provide well-researched material tailored to your audience. My tone can range from technical thought leadership to playful engaging style. I believe…

Available to hire

Bangalore, India

I’m a freelancer who specializes in creating engaging corporate content for blogs, mainstream articles, and newsletter.

I have 2+ years experience writing for corporates across healthcare, travel, and cybersecurity industries.

I provide well-researched material tailored to your audience. My tone can range from technical thought leadership to playful engaging style.

I believe

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Project Delivery Manager at Parallel HQ

January 1, 2024 - September 30, 2024

Achieved 95% stakeholder satisfaction by streamlining delivery and leading cross-functional teams on 10 projects. Developed project tracking templates to enhance task clarity and ownership across teams, boosting performance by 60%.

Senior Customer Success Manager - US at itilite

July 1, 2021 - August 31, 2023

Established strategic client partnerships to implement itilite’s SaaS products, onboarding 25 clients in the US SMB market. Promoted to handle enterprise customers and drive pilot launches, ensuring smooth execution and 70% customer conversion. Led QBRs focusing on usage metrics and adoption trends securing an 85% renewal rate and identifying cross-sell opportunities. Launched engagement programs increasing G2 reviews by 40%, driving client advocacy via case studies and testimonials. Led product gap analysis with the product team leveraging user feedback to improve onboarding and boost adoption by 70%. Mentored 4 junior team members, resulting in a 20% improvement in CSAT scores across the client success team.

Client Success Manager at Hinge Health

January 1, 2020 - July 31, 2020

Implemented Hinge Health wellness program in 15 accounts and crafted marketing campaigns to boost program adoption. Presented wellness program engagement outcomes to clients, driving 90% renewal and strengthening long-term partnerships.

Project Management Associate at WCG Velos

July 1, 2016 - December 31, 2019

Led implementation of Velos’ product suite across 15+ medical centers, health organizations, and cancer centers in the US. As functional project lead, implemented a new clinical Registry product at 34 children's hospitals across the US. Established post-launch governance and support process for Velos’ Registry ensuring seamless operations and an NPS of 70+. Optimized implementation cycles for Velos’ Regulatory Management product, reducing delivery timelines by 60%.