Video Content Moderator (Trust & Safety) at Concentrix

Moderated live and recorded video content, enforced policies related to violence, nudity, hate speech, harassment and harmful behavior; maintained accuracy under high-volume, time-sensitive conditions; contributed to policy calibration sessions, risk assessments, and on-boarding SOPs. Used Jira and Confluence for case tracking, incident documentation, workflow management, and internal knowledge sharing. Delivered quality insights to internal stakeholders and clients to improve moderation accuracy and consistency.