Available to hire
Hi, I’m Lisa Pennel, a passionate Learning Experience Designer with a strong background in instructional design, technology education, and adult learning principles. I love creating engaging, impactful digital learning solutions that help employees develop and perform at their best. With experience working closely with stakeholders and subject matter experts, I transform complex knowledge into accessible and engaging content that drives real results.
My journey has taken me through various industries, where I’ve designed onboarding programs, upskilling series, and gamified learning experiences. I’m also passionate about innovation and continuously exploring new tools and methods to enhance learning. Whether it’s creating multimedia content or training facilitators, I enjoy empowering others through well-crafted educational experiences.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Learning Experience Designer at Lessen
March 1, 2024 - June 14, 2024Responsible for planning, designing, and maintaining impactful digital learning solutions that support employee development and align with business objectives. Collaborated closely with stakeholders to assess organizational and performance needs, utilizing both quantitative and qualitative methods to identify learning gaps and develop targeted interventions. Applied evidence-based learning science principles to create performance improvement solutions, working with SMEs to transform complex knowledge into accessible, engaging learning experiences. Designed diverse instructional materials, including e-learning content, job aids, videos, and interactive resources, ensuring high-quality deliverables focused on maximizing learner engagement. Conducted reviews with SMEs and design teams to refine materials and incorporated evaluation strategies to assess effectiveness. Led multiple complex, multiphase projects, embraced innovation by experimenting with new tools, and partnered with product
Instructional Designer/ Trainer/ Administrator at Aqua Design International
August 1, 2022 - February 28, 2024Created, planned, developed, implemented, delivered, and administrated new employee onboarding and project management certification training programs for an architectural firm. Partnered with leadership to conduct needs analysis, identified learning objectives, and authored SOP materials, technical guides, and job aids. Performed industry research and interviewed SMEs to create instructor-led sessions, self-study materials, toolkits, and online instructional content. Developed SCORM and WCAG compliant training content using Storyline 360, and administrated the Adobe Learning Manager LMS. Created custom visual assets using Adobe Photoshop, Vyond, Lightroom, and Fresco.
Software Trainer at Legal Strategy Solutions
August 1, 2023 - June 14, 2024Delivered software training for Neos, Needles, and Trialworks software to attorneys, paralegals, legal assistants, office managers, and bookkeepers. Assessed training needs and provided back-end administrative training, new user training, topic-based sessions, and technical sessions on document setup and integration.
Regulatory Reporting Analyst at PayNearMe-Fintech
October 1, 2021 - August 1, 2023Handled money transmission and gaming licensing applications, renewals, regulatory research and review, legal due diligence requests, policy and procedure development, company training, and regulatory partnerships. Developed and updated BSA/AML training using Canva and Storyline 360, and managed licensure and renewals across 24 states.
Compliance Analyst at RePay-Fintech
August 1, 2020 - August 1, 2021Assisted with vendor audits, enhanced due diligence, third-party onboarding, negative news reporting, transaction monitoring, creating SARs, policy creation, compliance training, portfolio reviews, and documenting regulatory requirements. Managed statistical reporting and assisted with training materials adhering to WCAG standards. Administered KnowBe4 LMS including learner profiles, reporting, troubleshooting, and module assignments.
Compliance Assistant/Compliance Trainer at BroadPath Healthcare Solutions
March 1, 2020 - October 1, 2020Collaborated with Compliance Officer to build and implement HITRUST and CMS compliance practices. Independently created policy documents, employee training, curriculum development, and instructional design for compliance modules. Managed internal audits, third-party risk audits, content management of policies, and created web-based training modules exceeding WCAG standards. Facilitated compliance training for new hires, authored technical documentation, created compliance newsletters, supervised compliance assistants, improved internal audits, and managed SharePoint file systems.
Risk Investigator - Safety and Controls at Intuit
February 1, 2019 - February 1, 2020Monitored and evaluated employee behavior for risk to consumer PII and internal/external threats using multiple systems including Symantec, Office 365 monitoring, Netskope, and Salesforce. Developed dashboards for case tracking and root cause analysis. Created technical documentation, developed e-learning courses, and analyzed phishing simulation data to improve security awareness. Led training for new investigators across multiple use cases and systems.
Learning Experience Designer at Lessen
March 1, 2024 - June 11, 2024Responsible for planning, designing, and maintaining impactful digital learning solutions that support employee development and align with business objectives. Collaborated closely with stakeholders to assess organizational and performance needs, utilizing both quantitative and qualitative methods to identify learning gaps and develop targeted interventions. Applied evidence-based learning science principles to recommend and create performance improvement solutions, working with subject matter experts to transform complex knowledge into accessible, engaging learning experiences. Designed and developed diverse instructional materials, including e-learning content, job aids, videos, and interactive resources. Conducted reviews with SMEs and design teams and incorporated formative and summative evaluation strategies to assess learning effectiveness. Implemented innovative tools and project managed multiple complex projects.
Instructional Designer/ Trainer/ Administrator at AQUA DESIGN INTERNATIONAL
August 1, 2022 - February 29, 2024Created, planned, developed, implemented, delivered, and administrated new employee onboarding and project management certification training for a 50-person architectural firm. Conducted needs analysis to identify learning gaps and training solutions. Authored SOP materials, technical guides, and job aids. Developed SCORM and WCAG compliant training content using Storyline 360 and managed courses in Adobe Learning Manager LMS. Created custom visual assets using Adobe Photoshop, Vyond, Lightroom, and Fresco.
Software Trainer at Legal Strategy Solutions
August 1, 2023 - June 11, 2024Delivered software training for Neos, Needles, and Trialworks to attorneys, paralegals, legal assistants, office managers, and bookkeepers. Assessed training needs and provided back end administrative training, new user training, and topic-based technical sessions covering document setup and integration to support program proficiency.
Regulatory Reporting Analyst at PAYNEARME-FINTECH
October 1, 2021 - August 31, 2023Handled applications for money transmission and gaming licensing across 24 states, regulatory research, legal due diligence, policy and procedure development related to gaming regulation, company training and education, and partnership with government regulators. Developed and deployed BSA/AML training using Canva and Storyline 360, adhering to 508 digital access guidelines.
Compliance Analyst at REPAY-FINTECH
August 1, 2020 - August 31, 2021Supported vendor audits, enhanced due diligence, third-party onboarding, negative news reporting, transaction monitoring for fraud/BSA/AML, submission of SARs, complaints tracking, policy and procedure maintenance, compliance training, portfolio periodic reviews, and special projects. Created statistical reports for executives and managed KnowBe4 LMS to monitor training progress and reporting.
Compliance Assistant/Compliance Trainer at BROADPATH HEALTHCARE SOLUTIONS
March 1, 2020 - October 31, 2020Worked closely with Compliance Officer to build and implement HITRUST and CMS compliance practices. Independently created policy documents, conducted employee training and development, designed content, performed internal and external audits, managed compliance modules for new hires, led process improvements, developed internal reporting systems, managed SharePoint for compliance team, and supervised compliance assistants.
Risk Investigator- Safety and Controls at INTUIT
February 1, 2019 - February 29, 2020Monitored and evaluated employee behavior for risk to consumer PII and internal/external threats. Managed cases using Symantec, Office 365, Netskope, Salesforce, and Tableau. Developed dashboards, technical documentation, new use case instances, e-learning courses, phishing simulation analysis, voice analytics algorithm refinement, and trained new investigators on multiple use cases and software tools.
Server/Trainer at Golden Dragon
February 1, 2014 - August 31, 2020Provided food service and training duties from February 2014 to August 2020.
Learning Experience Designer at Lessen
March 1, 2024 - June 5, 2024Planned, designed, and maintained impactful digital learning solutions supporting employee development aligned with business objectives. Collaborated with stakeholders for organizational and performance needs assessment. Applied evidence-based learning science principles, developed instructional materials including e-learning content, job aids, videos, and interactive resources. Conducted reviews with SMEs and design teams, incorporating evaluations to assess learning effectiveness. Re-designed New Employee Onboarding reducing facilitation time by 50% and error rates significantly. Authored SOPs for content review and implemented gamification structures increasing micro credentialing by 413%. Managed multiple complex projects and facilitated internal upskilling and external partnerships.
Instructional Designer/ Trainer/ Administrator at AQUA DESIGN INTERNATIONAL
August 1, 2022 - February 29, 2024Created, planned, developed, implemented and administered new employee onboarding and project management certification training for an architectural firm. Conducted needs analysis, interviewed SMEs, designed SCORM and WCAG compliant training using Storyline 360. Authored SOPs, technical guides, and job aids. Administered LMS (Adobe Learning Manager) including course and user management. Developed custom visual assets using Adobe Photoshop, Vyond, Lightroom, and Fresco.
Software Trainer at Legal Strategy Solutions
August 1, 2023 - June 5, 2024Delivered software training for Neos, Needles, and Trialworks to attorneys, paralegals, and other legal staff including back end admin training, new user training, and topic-based technical sessions. Assessed training needs and supported users' proficiency in software usage and integration.
Regulatory Reporting Analyst at PayNearMe-Fintech
October 1, 2021 - August 31, 2023Managed money transmission and gaming licensing applications and renewals across 24 states. Conducted regulatory research, legal due diligence, policy development related to gaming regulation, and company training. Developed and updated BSA/AML training materials using ADDIE and Agile within 508 digital access guidelines.
Compliance Analyst at REPAY-Fintech
August 1, 2020 - August 31, 2021Supported vendor audits, enhanced due diligence, transaction monitoring for fraud/BSA/AML, SAR creation, complaints tracking, policy creation, compliance training, portfolio reviews, and administrative tasks. Managed LMS KnowBe4 and reporting to executive leadership.
Compliance Assistant/Compliance Trainer at BroadPath Healthcare Solutions
March 1, 2020 - October 31, 2020Collaborated with Compliance Officer to build and implement HITRUST and CMS compliance practices for a healthcare staffing company. Developed policies, training modules, facilitated compliance instruction for new hires, managed policy library, internal audits, and internal reporting system within QuickBase. Supervised compliance assistants and managed employee compliance monitoring.
Risk Investigator- Safety and Controls at Intuit
February 1, 2019 - February 29, 2020Monitored and evaluated employee behavior for risk of exposure to consumer PII and threats. Used tools like Symantec, Office 365 monitoring, Netskope, and Salesforce. Developed dashboards, authored technical documentation and e-learning courses, conducted phishing data analysis, and provided training for new investigators.
Server/Trainer at Golden Dragon
February 1, 2014 - August 31, 2020Provided food service and training support.
Education
Masters of Education at Northern Arizona University
May 20, 2024Bachelor of Arts at University of Arizona
January 1, 2015 - December 31, 2019Master of Education at Northern Arizona University
January 1, 2020 - May 31, 2024Bachelor of Arts at University of Arizona
January 1, 2015 - December 31, 2019Master of Education at Northern Arizona University
January 1, 2020 - May 31, 2024Bachelor of Arts at University of Arizona
January 1, 2015 - December 31, 2019Master of Education at Northern Arizona University
January 1, 2020 - May 31, 2024Qualifications
Industry Experience
Financial Services, Education, Healthcare, Software & Internet, Travel & Hospitality, Professional Services, Real Estate & Construction, Gaming
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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