Available to hire
Hi, I’m John Jesper Anog. I’m a dedicated customer service professional with experience in healthcare support and team leadership. I enjoy helping people, solving problems, and delivering clear, friendly service in fast-paced environments.
I’m seeking a new career path to expand my skill set, learn new capabilities, and contribute to a dynamic team in creative or communications-focused roles. I value collaboration, continuous learning, and delivering a positive experience for customers and colleagues alike.
Work Experience
Customer Service Representative at Sagility (formerly HGS)
September 16, 2019 - February 1, 2025Delivered US-based healthcare support; resolved inquiries and maintained service levels; promoted to Team Leader (2022-01-01 to 2025-02-01).
Team Leader at Sagility (formerly HGS)
January 1, 2022 - February 1, 2025Led a CX team for healthcare support; coached agents, coordinated scheduling, and monitored performance to improve KPIs.
Insurance Benefit Coordinator (healthcare) at Intelassist
February 10, 2025 - June 30, 2025Coordinated healthcare insurance benefit administration; validated benefits and eligibility; handled inquiries and cross-functional collaboration.
Customer Service Representative (Operator) at Intelassist
June 1, 2025 - December 31, 2025Handled customer inquiries via phone/chat; provided benefits information; documented interactions and contributed to customer satisfaction metrics.
Education
B.S. in Accountancy (Undergraduate) at University Of Saint Louis Tuguegarao
June 1, 2015 - March 1, 2017B.S. in Biology (Undergraduate) at Cagayan State University
June 1, 2017 - March 1, 2019Secondary Education at Our Lady of Snows Academy
June 1, 2011 - March 1, 2015Primary Education at Enrile North Central School
June 1, 2004 - March 1, 2011Qualifications
Industry Experience
Healthcare, Professional Services, Other
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