Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am an operations and administrative professional with several years of experience supporting internal teams, managing records, coordinating tasks, and maintaining accurate systems in remote and fast-paced environments. My background includes data processing, CRM use, spreadsheet management, and cross-team coordination, with a strong focus on organisation and follow-through. I have also handled high-volume online enquiries and lead tracking, which strengthened my communication skills and ability to manage multiple priorities independently. I am comfortable using digital tools, supporting LinkedIn activity, and working with structured processes, and I am known for being reliable, detail-oriented, and proactive.…I am an operations and administrative professional with several years of experience supporting internal teams, managing records, coordinating tasks, and maintaining accurate systems in remote and fast-paced environments. My background includes data processing, CRM use, spreadsheet management, and cross-team coordination, with a strong focus on organisation and follow-through. I have also handled high-volume online enquiries and lead tracking, which strengthened my communication skills and ability to manage multiple priorities independently. I am comfortable using digital tools, supporting LinkedIn activity, and working with structured processes, and I am known for being reliable, detail-oriented, and proactive.

Petra Kljajić





I am an operations and administrative professional with several years of experience supporting internal teams, managing records, coordinating tasks, and maintaining accurate systems in remote and fast-paced environments. My background includes data processing, CRM use, spreadsheet management, and cross-team coordination, with a strong focus on organisation and follow-through. I have also handled high-volume online enquiries and lead tracking, which strengthened my communication skills and ability to manage multiple priorities independently. I am comfortable using digital tools, supporting LinkedIn activity, and working with structured processes, and I am known for being reliable, detail-oriented, and proactive.…I am an operations and administrative professional with several years of experience supporting internal teams, managing records, coordinating tasks, and maintaining accurate systems in remote and fast-paced environments. My background includes data processing, CRM use, spreadsheet management, and cross-team coordination, with a strong focus on organisation and follow-through. I have also handled high-volume online enquiries and lead tracking, which strengthened my communication skills and ability to manage multiple priorities independently. I am comfortable using digital tools, supporting LinkedIn activity, and working with structured processes, and I am known for being reliable, detail-oriented, and proactive.

Available to hire

I am an operations and administrative professional with several years of experience supporting internal teams, managing records, coordinating tasks, and maintaining accurate systems in remote and fast-paced environments. My background includes data processing, CRM use, spreadsheet management, and cross-team coordination, with a strong focus on organisation and follow-through. I have also handled high-volume online enquiries and lead tracking, which strengthened my communication skills and ability to manage multiple priorities independently. I am comfortable using digital tools, supporting LinkedIn activity, and working with structured processes, and I am known for being reliable, detail-oriented, and proactive.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

Croatian

Fluent

Bosnian

Advanced

English

Advanced

Spanish; Castilian

Intermediate

Work Experience

Delivery Executive / Data Processing Lead at Foundry Co. (IDG)

September 1, 2022 - August 1, 2025

Delivered and managed 20+ digital campaigns per month, ensured timely delivery and client compliance. Monitored and optimized campaign data daily, contributing to the delivery of 200+ qualified leads per day. Partnered with QA to resolve data issues, increasing campaign accuracy and client satisfaction. Maintained and updated client databases with high attention to detail, ensuring 100% accuracy in lead reporting. Streamlined workflow handovers between teams, reducing turnaround times and improving efficiency.

Administrator at Munster Joinery

January 1, 2022 - March 1, 2022

Entered and maintained 50+ customer and order records weekly in company databases. Reviewed and validated work reports, time logs, and purchase orders. Partnered with operations to approve completed work, enabling faster invoicing turnaround. Improved reporting accuracy by editing and standardizing documentation for system records. Resolved data inconsistencies and maintained clean, reliable records.

Administrative Court Clerk at Commercial Court in Zagreb

June 1, 2017 - December 1, 2021

Processed and archived 50,000+ legal case files annually, ensuring compliance with procedural deadlines and data-handling standards. Drafted and transcribed court proceedings, settlements, and judicial decisions with 100% accuracy. Assigned cases to judges and counsels, improving workflow and reducing delays. Coordinated with multiple courts to support cross-jurisdictional resolution of complex cases while maintaining confidentiality and procedural precision. Streamlined record-keeping by maintaining accurate logs and registers, reducing retrieval times.

Cashier at McDonald’s

March 20, 2013 - August 20, 2015

Provided fast and accurate service in a high-volume environment, handling customer orders and payments. Maintained food hygiene standards, ensuring a clean and organized workspace. Assisted with stock management and supported senior management decisions.

Interviewer / Call Agent at Ipsos

September 20, 2015 - May 20, 2016

Conducted nationwide cold calls to collect survey responses on various topics. Compiled and submitted survey data used in national TV news programs. Engaged with participants across diverse regions and demographics to ensure accurate, representative results.