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I am a versatile administrative professional with experience in customer service, export clearance, and live chat support. I thrive in fast-paced environments and take pride in delivering accurate, efficient, and friendly service and finished AI Prompting Essentials course at coursera. I am committed to delivering high-quality support across diverse client needs and collaborating with teams to streamline processes and improve user experiences.…I am a versatile administrative professional with experience in customer service, export clearance, and live chat support. I thrive in fast-paced environments and take pride in delivering accurate, efficient, and friendly service and finished AI Prompting Essentials course at coursera. I am committed to delivering high-quality support across diverse client needs and collaborating with teams to streamline processes and improve user experiences.

Mel Ralph Philip G. Ramos

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I am a versatile administrative professional with experience in customer service, export clearance, and live chat support. I thrive in fast-paced environments and take pride in delivering accurate, efficient, and friendly service and finished AI Prompting Essentials course at coursera. I am committed to delivering high-quality support across diverse client needs and collaborating with teams to streamline processes and improve user experiences.…I am a versatile administrative professional with experience in customer service, export clearance, and live chat support. I thrive in fast-paced environments and take pride in delivering accurate, efficient, and friendly service and finished AI Prompting Essentials course at coursera. I am committed to delivering high-quality support across diverse client needs and collaborating with teams to streamline processes and improve user experiences.

Available to hire

I am a versatile administrative professional with experience in customer service, export clearance, and live chat support. I thrive in fast-paced environments and take pride in delivering accurate, efficient, and friendly service and finished AI Prompting Essentials course at coursera.

I am committed to delivering high-quality support across diverse client needs and collaborating with teams to streamline processes and improve user experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Experience Agent at Alorica Tele Services, Inc.

August 1, 2024 - April 1, 2025

Managed high-volume live-chat interactions concurrently while delivering friendly, professional service to enhance customer loyalty.

Clearance Agent - Associate at FedEx

October 1, 2020 - September 1, 2023

Reviewed and cleared 230–300 commercial invoices per day for international shipments from France, Portugal, and Spain, ensuring accuracy and compliance.

Collections Specialist at FC Worldwide, Inc.

May 1, 2019 - August 1, 2019

Performed detailed identity verification for debt and mortgage settlements across multiple U.S. states.

Finance Secretary at The Church of Jesus Christ of Latter-day Saints

September 1, 2014 - September 1, 2016

Managed confidential financial documents for the Philippines Iloilo Mission, preparing materials for annual audits, lease agreements, and payment processing.

Mission Administrative Support at The Church of Jesus Christ of Latter-day Saints – Philippines Iloilo Mission

September 1, 2014 - September 1, 2016

Managed confidential financial documents for the Iloilo Mission, preparing materials for audits, leases, and payments.

Collections Specialist at FCO Worldwide, Inc.

May 1, 2019 - August 1, 2019

Performed detailed identity verification for debt and mortgage settlements across multiple U.S. states.

Financial Secretary at The Church of Jesus Christ of Latter-day Saints

September 1, 2014 - September 1, 2016

Managed confidential financial documents for the Philippines Iloilo Mission, preparing materials for annual audits, lease agreements, and payment processing.