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HI! I’m Polina, a Paris-based UX/UI designer and the creative mind behind POP’S Design Studio _Website not available. Sign in: https://www.twine.net/signup_ After five years partnering with B2B2C clients and diving deep into the world of e-commerce, I launched my studio to focus on turning ideas into clean, intuitive digital experiences with a strong sense of personality. I design websites and logos fueled by curiosity, caffeine, and a soft spot for seamless user flows.…HI! I’m Polina, a Paris-based UX/UI designer and the creative mind behind POP’S Design Studio _Website not available. Sign in: https://www.twine.net/signup_ After five years partnering with B2B2C clients and diving deep into the world of e-commerce, I launched my studio to focus on turning ideas into clean, intuitive digital experiences with a strong sense of personality. I design websites and logos fueled by curiosity, caffeine, and a soft spot for seamless user flows.

Polina Gusarova

UX Designer, UI Designer, Product Designer, +5

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HI! I’m Polina, a Paris-based UX/UI designer and the creative mind behind POP’S Design Studio _Website not available. Sign in: https://www.twine.net/signup_ After five years partnering with B2B2C clients and diving deep into the world of e-commerce, I launched my studio to focus on turning ideas into clean, intuitive digital experiences with a strong sense of personality. I design websites and logos fueled by curiosity, caffeine, and a soft spot for seamless user flows.…HI! I’m Polina, a Paris-based UX/UI designer and the creative mind behind POP’S Design Studio _Website not available. Sign in: https://www.twine.net/signup_ After five years partnering with B2B2C clients and diving deep into the world of e-commerce, I launched my studio to focus on turning ideas into clean, intuitive digital experiences with a strong sense of personality. I design websites and logos fueled by curiosity, caffeine, and a soft spot for seamless user flows.

Available to hire

HI! I’m Polina, a Paris-based UX/UI designer and the creative mind behind POP’S Design Studio Website not available. Sign in: https://www.twine.net/signup

After five years partnering with B2B2C clients and diving deep into the world of e-commerce, I launched my studio to focus on turning ideas into clean, intuitive digital experiences with a strong sense of personality.

I design websites and logos fueled by curiosity, caffeine, and a soft spot for seamless user flows.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

French

Fluent

Russian

Fluent

English

Advanced

Italian

Advanced

Work Experience

Customer Success & E-merchandising – Fashion & Lifestyle at Choose App - Event Sales Platform

January 1, 2023 - Present

Launched event sales platform; commercial CRM for B2B/B2C; launched events sales, managed product navigation and selection, created visuals, built product pages (300+ per sale), conducted QA tests; Coordinated logistics and managed the full B2B/B2C sales cycle: delivery, returns, disputes; Level 2 & 3 support; Collaborated with Marketing, Product, IT, and Sales teams.

E-commerce Project Manager at L’Intendance

January 1, 2023 - September 9, 2025

Redesigned product catalog on Webflow (4,000 SKUs); categorized, improved user journey, created product pages, implemented cross-sell and up-sell strategies; conducted photo shoots and retouching; analyzed product performance and marketing campaigns: tracked conversion rates, stock turnover, and average order value; contributed to CRM campaigns, optimized landing pages, and created email communications; coordinated between Marketing, Logistics, Customer Service, and Data Analysis teams; managed support tools (Zendesk, chatbot).

Customer Success & E-merchandising at Mode & Lifestyle

January 1, 2023 - Present

Gestion de la relation client et accompagnement des marques; mise en place des ventes événementielles, navigation des ventes, sélection de produits, création de pages produits (300+ fiches/vente), coordination logistique et gestion du cycle de vente B2B/B2C (livraison, retours, litiges, support niveau 2 et 3); participation à la stratégie d'engagement client et amélioration continue des messages et de l'expérience; résultats: augmentation NPS et CSAT dans les segments B2B et B2C; collaboration avec les équipes Marketing, Produit, IT et Sales.

Cheffe de Projet at Saguez & Partners - Manufacture Design

January 1, 2021 - December 31, 2022

Gestion de projets pour des clients grands comptes; rédaction de cahiers des charges; coordination d'équipes internes et externes; suivi des budgets, délais et qualité des livrables.

Cheffe de Projet E-commerce at L’Intendance - Plateforme E-commerce Durable

January 1, 2022 - December 31, 2023

Refonte du catalogue produit Webflow (4 000 SKU): catégorisation, amélioration du parcours utilisateur, création des fiches produits, cross-sell et up-sell; shootings et retouche photos; analyse des performances produits et campagnes marketing (conversions, flux, stock); participation à des campagnes CRM et optimisation des landing pages et des emails; coordination entre marketing, logistique et service client; encadrement des équipes support et amélioration des outils SAV.