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I am a skilled and dedicated individual with experience in coordinating, planning, and supporting daily operational and administrative functions. I am highly focused and results-oriented, with a strong ability to multitask and handle diverse customer needs in dynamic environments. Currently, I am pursuing a BSc (Hons) in Criminology & Forensic Biology at the University of Chester, where I have developed strong research, communication, and teamwork skills. I also have experience volunteering and working in client retention support roles, as well as digital marketing assistance. I enjoy contributing to team projects and helping organizations succeed by improving operational efficiency and customer satisfaction. Outside of academics and work, I am involved with community activities such as leading a soup kitchen and managing social media communications.…I am a skilled and dedicated individual with experience in coordinating, planning, and supporting daily operational and administrative functions. I am highly focused and results-oriented, with a strong ability to multitask and handle diverse customer needs in dynamic environments. Currently, I am pursuing a BSc (Hons) in Criminology & Forensic Biology at the University of Chester, where I have developed strong research, communication, and teamwork skills. I also have experience volunteering and working in client retention support roles, as well as digital marketing assistance. I enjoy contributing to team projects and helping organizations succeed by improving operational efficiency and customer satisfaction. Outside of academics and work, I am involved with community activities such as leading a soup kitchen and managing social media communications.

Mulubwa Chalwe

Social Media Freelancer, Digital Marketer

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I am a skilled and dedicated individual with experience in coordinating, planning, and supporting daily operational and administrative functions. I am highly focused and results-oriented, with a strong ability to multitask and handle diverse customer needs in dynamic environments. Currently, I am pursuing a BSc (Hons) in Criminology & Forensic Biology at the University of Chester, where I have developed strong research, communication, and teamwork skills. I also have experience volunteering and working in client retention support roles, as well as digital marketing assistance. I enjoy contributing to team projects and helping organizations succeed by improving operational efficiency and customer satisfaction. Outside of academics and work, I am involved with community activities such as leading a soup kitchen and managing social media communications.…I am a skilled and dedicated individual with experience in coordinating, planning, and supporting daily operational and administrative functions. I am highly focused and results-oriented, with a strong ability to multitask and handle diverse customer needs in dynamic environments. Currently, I am pursuing a BSc (Hons) in Criminology & Forensic Biology at the University of Chester, where I have developed strong research, communication, and teamwork skills. I also have experience volunteering and working in client retention support roles, as well as digital marketing assistance. I enjoy contributing to team projects and helping organizations succeed by improving operational efficiency and customer satisfaction. Outside of academics and work, I am involved with community activities such as leading a soup kitchen and managing social media communications.

Available to hire

I am a skilled and dedicated individual with experience in coordinating, planning, and supporting daily operational and administrative functions. I am highly focused and results-oriented, with a strong ability to multitask and handle diverse customer needs in dynamic environments. Currently, I am pursuing a BSc (Hons) in Criminology & Forensic Biology at the University of Chester, where I have developed strong research, communication, and teamwork skills.

I also have experience volunteering and working in client retention support roles, as well as digital marketing assistance. I enjoy contributing to team projects and helping organizations succeed by improving operational efficiency and customer satisfaction. Outside of academics and work, I am involved with community activities such as leading a soup kitchen and managing social media communications.

Skills

Microsoft Office

Canva

Social Media Design

Experience Level

Microsoft Office

Intermediate

Canva

Intermediate

Social Media Design

Intermediate

Language

English

Advanced

Work Experience

Volunteer at Story-house/Groversnor Park Open Air Theatre

January 1, 2025 - Present

Volunteered at events and productions across Storyhouse outdoor events. Ensured visitors had an exceptional experience and assisted with the setup and clear down of the theatre space.

Digital Marketing Assistant at Danger Point Activity Center

December 31, 2025 - July 18, 2025

Created a marketing plan to further promote the charity. Supported the marketing coordinator in developing marketing activities for the charity for the upcoming year. Worked across social media channels and marketing brand to promote different programmes and activities the centre offered. Provided an effective strategy to enhance the charity's marketing channels.

Client Retention Support Worker at Ashley Court Mortgage Brokers

December 31, 2024 - July 18, 2025

Streamlined administrative operations by maintaining organised physical and digital filing systems, ensuring compliance with data protection policies, and improving document retrieval efficiency. Enhanced client satisfaction by efficiently scheduling appointments, managing inquiries, and providing timely assistance to visitors and callers. Improved office productivity through accurate preparation and editing of professional correspondence, maintaining office supplies, and supporting human resources functions.

Library Assistant at Harris Library, Preston

December 31, 2024 - July 18, 2025

Assisted with general library duties including shelving and sorting books. Managed loaning library materials to patrons and collected returned materials.