Job Scope: ○ Enhancing and integrating GenAI to suit for business requirement: - GenAI Ticketing Automation – Enhanced ITSM workflows with GenAI, cutting support response time by 60% and enabling 24/7 autonomous Email handling. - Security Operation Center automation Agent Integration – Automated incident response pipelines, ingests monitoring alerts including Sentinel, SolarWinds and Email replies. - Customer Service Chatbot – Continuously enhance and fine-tune LLM-powered chatbot using LangChain, AWS Bedrock, and Lambda, improving customer query resolution efficiency. ○ Successfully implement the MIES Mobile App with the features below: - End User Self-Service Functionality: Incident, Service Request, Approval, Asset Management - Onsite Engineer Functionality: Update Ticket, Ticket Assigning, Field Service (Map & GPS Tracking) - To align with the DT roadmap, MIES platform components and enabled the capability to host as a cloud native app by working on the backend API development, which the mobile app utilizes and is hosted in the cloud. ○DevOps (Application Modernization). ○AWS CCP integration(AWS Connect) - Integration of AWS CCP (Contact Control Panel) and the Chat Widget console, enhancing communication capabilities between the end-user and the live agent. - Customized and configured the chat interface to align with organizational branding user experience goals, and integrate with the AI Agent chat flow to reduce human involvement. ○Full-stack in web development (.Net Ef core & React) - Involved in some of the module design and implementation for ITSM web portal, focusing on backend logic and responsive front-end design. - Involved in database design and crafting API for Mobile App & web portal usage. - Implemented best practices in code standards, security measures, and continuous integration/continuous deployment (CI/CD) processes to streamline development and deployment cycles. ○Secondary Development in MIES Web Portal - Assist in upgrading the MIES web portal to version 2.0, focusing on enhancing functionality and user interface on some of the ITSM Modules by using React.…Job Scope: ○ Enhancing and integrating GenAI to suit for business requirement: - GenAI Ticketing Automation – Enhanced ITSM workflows with GenAI, cutting support response time by 60% and enabling 24/7 autonomous Email handling. - Security Operation Center automation Agent Integration – Automated incident response pipelines, ingests monitoring alerts including Sentinel, SolarWinds and Email replies. - Customer Service Chatbot – Continuously enhance and fine-tune LLM-powered chatbot using LangChain, AWS Bedrock, and Lambda, improving customer query resolution efficiency. ○ Successfully implement the MIES Mobile App with the features below: - End User Self-Service Functionality: Incident, Service Request, Approval, Asset Management - Onsite Engineer Functionality: Update Ticket, Ticket Assigning, Field Service (Map & GPS Tracking) - To align with the DT roadmap, MIES platform components and enabled the capability to host as a cloud native app by working on the backend API development, which the mobile app utilizes and is hosted in the cloud. ○DevOps (Application Modernization). ○AWS CCP integration(AWS Connect) - Integration of AWS CCP (Contact Control Panel) and the Chat Widget console, enhancing communication capabilities between the end-user and the live agent. - Customized and configured the chat interface to align with organizational branding user experience goals, and integrate with the AI Agent chat flow to reduce human involvement. ○Full-stack in web development (.Net Ef core & React) - Involved in some of the module design and implementation for ITSM web portal, focusing on backend logic and responsive front-end design. - Involved in database design and crafting API for Mobile App & web portal usage. - Implemented best practices in code standards, security measures, and continuous integration/continuous deployment (CI/CD) processes to streamline development and deployment cycles. ○Secondary Development in MIES Web Portal - Assist in upgrading the MIES web portal to version 2.0, focusing on enhancing functionality and user interface on some of the ITSM Modules by using React.WWWW…