Available to hire
Hi, I’m Rumel Joseph Q. Mercado. I’m an aspiring professional with strong organizational skills and a commitment to delivering high-quality services.
I’m dedicated, detail-oriented, and customer-focused, eager to make a positive impact in a well-known organization.
Experience Level
Work Experience
Virtual Marketing Assistant at Outsourced Doers
November 1, 2024 - PresentCreate and schedule content across social media platforms and email campaigns. Maintain CRM tools and client communication for campaign optimization. Support project management by coordinating tasks and timelines.
Junior Sales Manager at Vertex Venture Realty
October 1, 2023 - June 1, 2024Develop and implement sales strategies to meet targets. Identify and pursue new sales opportunities. Build and maintain strong client relationships.
Customer Support at Avas Flowers (Upwork)
January 1, 2024 - May 1, 2024Provided customer support through various communication channels. Assisted customers with inquiries, orders, and issue resolution. Maintained customer satisfaction by providing prompt and accurate responses.
Administrative Assistant at Collective Solutions
October 1, 2023 - January 1, 2024Assisted in the daily administrative operations of the company. Managed schedules, appointments, and travel arrangements for executives. Coordinated meetings and events. Handled confidential information with discretion.
Marketing Virtual Assistance Campaign at Iqor Philippines
August 1, 2023 - October 1, 2023Supported the marketing team with various virtual assistance tasks. Conducted market research and analyzed trends to support marketing strategies. Managed and updated customer databases and CRM systems. Provided administrative support to the marketing team as needed.
Customer Service Team Leader/Supervisor at TaskUs
April 1, 2021 - April 1, 2023Set targets and monitored performance of call center agents against KPIs. Conducted regular performance reviews and organized training sessions for underperformers. Submitted regular reports to management and proposed new strategies to improve performance. Identified and implemented process improvements to enhance efficiency and customer satisfaction.
Airlines Ticketing Campaign at Concentrix
October 1, 2019 - March 1, 2020Assisted customers with booking and managing airline tickets. Provided accurate information regarding flight schedules, pricing, and policies. Handled customer inquiries and resolved issues related to flight bookings. Maintained a positive and professional attitude in all interactions. Ensured customer satisfaction by delivering prompt and efficient service.
Healthcare Service Agent/ Customer Service at TeleTech Philippines
July 1, 2018 - September 1, 2019Responded to incoming calls regarding healthcare-related topics such as insurance coverage and medical procedures. Provided accurate and helpful information to customers. Managed and updated customer databases and CRM systems.
Car Sales Executive at Foton Truck Philippines
December 1, 2016 - August 1, 2017Managed sales activities and customer relationships. Conducted product demonstrations and provided detailed information to customers.
Car Sales Executive at Honda Cars Philippines
July 1, 2016 - December 1, 2016Showcase the dealership’s vehicles and explain their features and warranties to customers. Identify potential customers through various channels such as referrals, cold calling, online inquiries, and walk-ins.
Healthcare Service Agent / Customer Service at Teletech Philippines
July 1, 2018 - September 1, 2019Responded to incoming calls regarding healthcare-related topics such as insurance coverage and medical procedures. Provided accurate and helpful information to customers. Managed and updated customer databases and CRM systems.
Education
Bachelor of Science in Business Administration, Marketing Management at Lyceum of the Philippines University, Batangas City
January 1, 2012 - January 1, 2016Bachelor of Science in Business Administration, Major in Marketing Management at Lyceum of the Philippines University, Batangas City
January 1, 2012 - January 1, 2016Qualifications
Industry Experience
Media & Entertainment, Professional Services, Retail, Travel & Hospitality, Education, Real Estate & Construction, Healthcare
Experience Level
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