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I am a communications professional with 5+ years’ experience in customer engagement and brand management, delivering strategic messaging and digital engagement in fast-paced environments. I thrive on solving problems, coordinating multiple projects, and shaping public perception through thoughtful storytelling. I am passionate about building strong relationships with customers, merchants, and partners, leveraging media relations and digital channels to drive engagement, satisfaction, and growth for brands and organizations.…I am a communications professional with 5+ years’ experience in customer engagement and brand management, delivering strategic messaging and digital engagement in fast-paced environments. I thrive on solving problems, coordinating multiple projects, and shaping public perception through thoughtful storytelling. I am passionate about building strong relationships with customers, merchants, and partners, leveraging media relations and digital channels to drive engagement, satisfaction, and growth for brands and organizations.

Rachael Obadiaru

Content Creator, Social Media Manager, Writer, +1

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I am a communications professional with 5+ years’ experience in customer engagement and brand management, delivering strategic messaging and digital engagement in fast-paced environments. I thrive on solving problems, coordinating multiple projects, and shaping public perception through thoughtful storytelling. I am passionate about building strong relationships with customers, merchants, and partners, leveraging media relations and digital channels to drive engagement, satisfaction, and growth for brands and organizations.…I am a communications professional with 5+ years’ experience in customer engagement and brand management, delivering strategic messaging and digital engagement in fast-paced environments. I thrive on solving problems, coordinating multiple projects, and shaping public perception through thoughtful storytelling. I am passionate about building strong relationships with customers, merchants, and partners, leveraging media relations and digital channels to drive engagement, satisfaction, and growth for brands and organizations.

Available to hire

I am a communications professional with 5+ years’ experience in customer engagement and brand management, delivering strategic messaging and digital engagement in fast-paced environments. I thrive on solving problems, coordinating multiple projects, and shaping public perception through thoughtful storytelling.

I am passionate about building strong relationships with customers, merchants, and partners, leveraging media relations and digital channels to drive engagement, satisfaction, and growth for brands and organizations.

Skills

SQL

Copywriting

Microsoft Office

Experience Level

SQL

Expert

Copywriting

Expert

Microsoft Office

Expert

Language

English

Fluent

Work Experience

Tech Support (B2B) at Interswitch Group

September 1, 2025 - September 1, 2025

Resolved over 90% of customer complaints within SLA timelines via Dynamics 365 and email; queried and analyzed 100+ transactions daily using SQL; managed settlement and reconciliation of high-volume transactions with 99% accuracy; delivered precise resolutions to customer inquiries, increasing satisfaction rates by 70%; maintained a 94% customer resolution score by adhering to communication guidelines.

Service Desk Analyst (B2C) at Interswitch Group

November 1, 2023 - November 1, 2023

Handled 50+ inbound calls daily, resolving customer complaints and inquiries; managed 100+ support tickets weekly from initiation to resolution; coordinated with merchants, banks, and financial institutions to resolve over 90% of failed transactions within SLA; queried and analyzed transactions using internal tools; conducted follow-up calls to verify resolution and satisfaction, maintaining an 80% satisfaction rate; provided technical support for Quickteller platforms to ensure a seamless experience.

Executive Assistant to the CEO at Wavis Investment Limited

February 1, 2022 - February 1, 2022

Liaised between employees, executives, clients, and partners; managed high-volume information flow with 100% accuracy and confidentiality; organized and scheduled X+ meetings monthly to optimize time management; recorded and distributed detailed meeting minutes to improve follow-up efficiency.

Social Media Manager at Brightest Star College, Ibadan

March 1, 2023 - March 1, 2023

Increased engagement by 30% through creating engaging content across platforms; launched and managed presence on Facebook, Twitter, YouTube, and Instagram, growing followers by 50%; trained staff and students on strategic social media planning; strengthened media relationships with newsworthy content, increasing media mentions by 20%.

Customer Service Officer at Tridge Library Consulting, Lagos

December 1, 2020 - December 1, 2020

Managed high volumes of incoming calls and inquiries with prompt responses; identified and assessed customer needs to improve satisfaction and retention; built strong customer relationships through open communication; resolved complaints efficiently and maintained accurate records of interactions and documentation.