Hi, I’m Racheal Wanjiru . I don’t just keep things running—I design the systems that keep them running smoothly, even when I’m not around. Over 2+ years embedded inside a 28-person US-based litigation-support firm, I’ve operated at the intersection of executive operations, AI-powered automation, and team development. I’ve built SOPs that onboard entire teams, designed automations that replace manual workflows, and trained VAs who went on to serve clients independently. In any given week, I can manage an executive inbox, architect a Zapier workflow, and document the process so clearly that it runs itself. Calm under pressure, relentlessly detail-oriented, I’m the kind of person who closes the loop before you even think to ask. I’m excited to bring this combination of hands-on operations and automation to help teams scale and run with minimal intervention.

Racheal Wanjiru

Hi, I’m Racheal Wanjiru . I don’t just keep things running—I design the systems that keep them running smoothly, even when I’m not around. Over 2+ years embedded inside a 28-person US-based litigation-support firm, I’ve operated at the intersection of executive operations, AI-powered automation, and team development. I’ve built SOPs that onboard entire teams, designed automations that replace manual workflows, and trained VAs who went on to serve clients independently. In any given week, I can manage an executive inbox, architect a Zapier workflow, and document the process so clearly that it runs itself. Calm under pressure, relentlessly detail-oriented, I’m the kind of person who closes the loop before you even think to ask. I’m excited to bring this combination of hands-on operations and automation to help teams scale and run with minimal intervention.

Available to hire

Hi, I’m Racheal Wanjiru . I don’t just keep things running—I design the systems that keep them running smoothly, even when I’m not around. Over 2+ years embedded inside a 28-person US-based litigation-support firm, I’ve operated at the intersection of executive operations, AI-powered automation, and team development. I’ve built SOPs that onboard entire teams, designed automations that replace manual workflows, and trained VAs who went on to serve clients independently. In any given week, I can manage an executive inbox, architect a Zapier workflow, and document the process so clearly that it runs itself.

Calm under pressure, relentlessly detail-oriented, I’m the kind of person who closes the loop before you even think to ask. I’m excited to bring this combination of hands-on operations and automation to help teams scale and run with minimal intervention.

See more

Experience Level

Expert
Intermediate

Language

English
Fluent

Work Experience

Executive VA & Operations Support at Lit & More Services Company
January 1, 2024 - Present
Supported leadership across a 28-person team spanning the US and Kenya—calendar management, inboxes, and project coordination with zero conflicts across two time zones. Built Zapier automations (Calendly-to-Gmail sequences) that eliminated manual follow-up entirely for client-facing operations. Developed SOPs, onboarding frameworks, and SharePoint HR pipeline (20-column applicant tracking, Power Automate flows) for US and Kenya hiring. Managed ClickUp operations: task tracking, bottleneck flagging, and executive status reports across a 28-30 person team. Produced client-ready comparison report on four scheduling platforms to drive leadership decision-making.
VA Trainer at Media Crust
January 1, 2026 - Present
Designed and delivered full VA curriculum: tools, SOPs, workflow design, and client communication standards. Mentored cohorts of new VAs and developed assessment frameworks to evaluate client-readiness.

Education

Diploma In Supply Chain Management at Ole
May 29, 2026 - May 29, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment

Experience Level

Expert
Intermediate

Hire a Project Manager

We have the best project manager experts on Twine. Hire a project manager in Nairobi today.