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Hi, I'm Rahul Ranjan, a Senior Quality Control Specialist with 2+ years of experience auditing and improving customer support interactions across written and voice channels. I specialize in quality assurance, performance evaluation, constructive feedback, and coaching to raise service standards. I analyze quality trends, compile actionable reports, and work with cross-functional teams to improve processes, knowledge base content, and product functionality. With a strong technical background in APIs, databases, and web apps, I can accurately evaluate technical support cases. I'm fluent in English and Nepali, flexible for shifts, and ready for remote work.…Hi, I'm Rahul Ranjan, a Senior Quality Control Specialist with 2+ years of experience auditing and improving customer support interactions across written and voice channels. I specialize in quality assurance, performance evaluation, constructive feedback, and coaching to raise service standards. I analyze quality trends, compile actionable reports, and work with cross-functional teams to improve processes, knowledge base content, and product functionality. With a strong technical background in APIs, databases, and web apps, I can accurately evaluate technical support cases. I'm fluent in English and Nepali, flexible for shifts, and ready for remote work.

Rahul Ranjan

Web Developer, Programmer, Full Stack Developer, +5

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Hi, I'm Rahul Ranjan, a Senior Quality Control Specialist with 2+ years of experience auditing and improving customer support interactions across written and voice channels. I specialize in quality assurance, performance evaluation, constructive feedback, and coaching to raise service standards. I analyze quality trends, compile actionable reports, and work with cross-functional teams to improve processes, knowledge base content, and product functionality. With a strong technical background in APIs, databases, and web apps, I can accurately evaluate technical support cases. I'm fluent in English and Nepali, flexible for shifts, and ready for remote work.…Hi, I'm Rahul Ranjan, a Senior Quality Control Specialist with 2+ years of experience auditing and improving customer support interactions across written and voice channels. I specialize in quality assurance, performance evaluation, constructive feedback, and coaching to raise service standards. I analyze quality trends, compile actionable reports, and work with cross-functional teams to improve processes, knowledge base content, and product functionality. With a strong technical background in APIs, databases, and web apps, I can accurately evaluate technical support cases. I'm fluent in English and Nepali, flexible for shifts, and ready for remote work.

Available to hire

Hi, I’m Rahul Ranjan, a Senior Quality Control Specialist with 2+ years of experience auditing and improving customer support interactions across written and voice channels. I specialize in quality assurance, performance evaluation, constructive feedback, and coaching to raise service standards.

I analyze quality trends, compile actionable reports, and work with cross-functional teams to improve processes, knowledge base content, and product functionality. With a strong technical background in APIs, databases, and web apps, I can accurately evaluate technical support cases. I’m fluent in English and Nepali, flexible for shifts, and ready for remote work.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Nepali

Fluent

Work Experience

Technical Quality Assurance Specialist at Foxnett

January 1, 2026 - Present

Review and audit customer interactions across email, chat, and in-app support channels to ensure adherence to quality standards. Evaluate accuracy, tone, completeness, and troubleshooting effectiveness of technical support responses. Provide detailed written feedback for each reviewed case with clear justification for quality scores. Coach support agents with low performance, identifying root causes and supporting measurable improvement. Develop training materials and best-practice documentation, reducing recurring errors by 40%. Compile regular quality reports highlighting trends, gaps, and procedural inconsistencies. Recommend improvements to service workflows, internal guidelines, and knowledge base content. Achieved and maintained 95% overall quality compliance rate.

Customer Experience Quality Analyst at EduQuiz – AI Platform

January 1, 2024 - January 1, 2025

Reviewed and evaluated 50+ customer interactions via email and LinkedIn, maintaining high service quality standards. Ensured consistency in response tone, clarity, and accuracy across all customer touchpoints. Analyzed customer behavior data using Google Analytics to identify quality gaps and improve user experience. Reduced customer funnel drop-off by 30% through quality-driven insights. Produced weekly quality reports for stakeholders with clear recommendations. Created FAQ and help documentation, reducing support requests by 25%. Collaborated with technical teams to prioritize bug fixes based on customer impact.

Client Interaction Quality Coordinator at Pi Innovation

January 1, 2025 - Present

Monitored quality of client communications including emails, meetings, and project updates. Conducted post-interaction quality reviews to improve clarity and professionalism. Ensured project deliverables met client requirements before delivery. Maintained good client satisfaction across multiple concurrent projects. Created standardized client communication templates. Worked in an agile environment using Git and GitHub for version tracking.