Customer Service Representative at Ambatovy, Toamasina, Madagascar

Direct liaison between the company customers; initial point of contact; responsibilities include assisting customers, answering questions, and providing assistance: generate reports; input sales orders and generate invoices using ERP; collect documents for shipments in collaboration with logistics and production; interim manager during the absence since 2015.

WMS Specialist / ERP System Integrator at TIKO Tanjombato, Antananarivo, Madagascar

ERP system integrator; installed servers: database server, Citrix server; network LAN/WAN; trained key users and End users; participated in Citrix training in Paris in September 2008.

Automation Specialist and Administration & Finance Lead at TIKO Rice Mill, Vohidiala, Madagascar

First responsible for Buhler software (WIN COS) and plant manager. Managed funds for Paddy collection (> $5M); administered staff (~300); prepared financial reports and sent to head office; supervised automation system for the rice mill; trained in milling (June 2005) in Switzerland on WIN COS.

IT Manager at TIKO Andranomanelatra, Antsirabe, Madagascar

IT responsible for three factories (dairy, ice cream and farm): database administration, network administration, maintenance of all computers (~30 PCs).

Software Developer at TIKO Tanjombato, Antananarivo, Madagascar

Participated in designing and developing home-made software for the TIKO group under ORACLE; designed and developed TIKO and MBS websites.

Customer Service Representative at Ambatovy

Direct liaison between company and customers; initial point of contact; assist customers, answer questions, and provide assistance; generate department reports; input sales orders and generate invoices using ERP LN; collect documents for shipments in collaboration with logistics and production; interim manager since 2015.

WMS Specialist at Ambatovy Precom/DMSA OG

Input electronic versions of all checklists (7Qs); archive physical versions; manage user accounts; provide training for users; produce summaries, reports and KPI for management.

ERP System Integrator at Tiko Tanjombato

Integrated ERP system (German CSB) for all TIKO factories; installed servers (database server, Citrix server); set up LAN/WAN; trained key users and end users.

Automation Specialist and Head of Administration and Finance at TIKO Rice Mill, Vohidiala

Managed Buhler WINCos automation software; supervised Paddy collection funds (over 5 million USD); administered staff (about 300 employees): payroll and timekeeping; drew up financial reports; supervised automation systems.

IT Manager at TIKO Andranomanelatra

IT lead for three factories (dairy, ice cream, and farm): database administration; network administration; maintenance of about 30 computers.

Software Developer at TIKO Tan jombato

Participated in designing and developing homemade software for the TIKO group under ORACLE; designed and developed TIKO and MBS websites.

WMS (Work Management System) specialist at Ambatovy Precom/DMSA OG

Input electronic versions of checklists (7Qs) into the WMS; archive physical versions; ensure accounts and provide training for users; produce summary reports and KPI reports to management.

Automation specialist and responsible of administration and finance at TIKO Rice Mill, Vohidiala

First responsible of Buhler software (WINCos); managed funds for Paddy; administered staff (around 300 employees): payment, timekeeping; drew up financial reports and sent to TIKO head office; supervised automation system for the rice mill.

IT manager at TIKO Andranomanelatra, Antsirabe

IT responsible for three factories (dairy, ice cream and farm): database administration; network administration; maintenance of about 30 computers.