Developed payroll export automation using ProTime, Visual Basic Script and VBA; produced automated reports for HR time management.

Technical Support Specialist at Bosch eBike

Provided technical support and bike diagnostics to Bosch eBike vendors; used Salesforce and MS Dynamics to track issues; remote troubleshooting; contributed to bug reports.

Volunteer Local Lead for Salesforce UX / User Interface Consultant at Bosch Office Network

Collected feedback, reproduced and submitted bugs to developers; improved Salesforce usage across Bosch offices worldwide.

Technical Support & Salesforce UX Representative at Bosch

Provided vendor-focused support for payment terminals using JIRA and diagnostic tools; ensured minimal downtime for merchants; remote troubleshooting; advised clients on customized payment solutions; contributed to increased plan adoption.

Travel Specialist at Bosch Office

Managed travel itineraries and tickets for travel agencies using Amadeus and EuroNet platforms; delivered fast, customer-oriented solutions to booking issues.