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I am a retired Customer Service supervisor for a major metropolitan tax department. Most of my client contacts were made via phone and my clients often remarked that the calming tone of my voice and the factual information provided reagrding their account gave them satisifaction and peace of mind. I work well within a team environment and I feel great satisfaction resolving client issues.…

Raymond Huggins

Project Manager, Content Producer, Content Creator, +2

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I am a retired Customer Service supervisor for a major metropolitan tax department. Most of my client contacts were made via phone and my clients often remarked that the calming tone of my voice and the factual information provided reagrding their account gave them satisifaction and peace of mind. I work well within a team environment and I feel great satisfaction resolving client issues.…

Available to hire

I am a retired Customer Service supervisor for a major metropolitan tax department. Most of my client contacts were made via phone and my clients often remarked that the calming tone of my voice and the factual information provided reagrding their account gave them satisifaction and peace of mind. I work well within a team environment and I feel great satisfaction resolving client issues.

Skills

Microsoft Office

Adobe Photoshop

SQL

Experience Level

Microsoft Office

Expert

Adobe Photoshop

Expert

SQL

Intermediate

Work Experience

Operations Supervisor – Client Services at CoreLogic

December 1, 2020 - December 1, 2020

Led client services operations, coordinated loss mitigation workflows, supervised staff, and drove process improvements to enhance customer experience and compliance.

Loss Mitigation Underwriter at CoreLogic

February 1, 2017 - February 1, 2017

Evaluated loan portfolios for loss mitigation options, underwrote packages for workout strategies, and collaborated with lenders to optimize outcomes.

Tax Servicing Specialist at CoreLogic

February 1, 2016 - February 1, 2016

Managed tax servicing tasks, reviewed tax-related documents, and ensured accurate processing and reporting in accordance with investor guidelines.

Written Correspondence QC Supervisor at CoreLogic

September 1, 2015 - September 1, 2015

Oversaw quality control of written correspondence, ensuring accuracy, consistency, and regulatory compliance in customer communications.

Centralized Intake Center Supervisor at CoreLogic

April 1, 2015 - April 1, 2015

Supervised centralized intake operations, coordinating intake teams and validating documentation to support streamlined mortgage servicing workflows.

Loss Mitigation Underwriter Supervisor at CoreLogic

January 1, 2013 - January 1, 2013

Led a team of underwriters in evaluating loss mitigation requests, mentoring staff, and ensuring conformance with product guidelines.

Loss Mitigation Underwriter at CoreLogic

June 1, 2012 - June 1, 2012

Underwrote loss mitigation files, assessed borrower scenarios, and recommended solutions to minimize losses while maintaining compliance.

Implementation Manager / Business Analyst at CoreLogic

September 1, 2011 - September 1, 2011

Managed implementation projects and served as business analyst, gathering requirements, mapping processes, and delivering solutions for CoreLogic clients.

Post-Closing Auditor at CoreLogic

March 1, 2011 - March 1, 2011

Audited loan packages post-closing, verifying documents for completeness and accuracy to support quality assurance and risk management.

Quality Assurance Analyst/Document Developer at CoreLogic fka First American Nationwide Documents

November 1, 2010 - November 1, 2010

Performed QA and document development activities, ensuring accuracy of mortgage documents and compatibility with internal systems.