Hi, I’m Randall Hicks, a freelance IT/AI/security and content specialist who loves turning complex tech into clear, engaging experiences. I thrive in fast-paced environments, delivering secure solutions, sharp content editing/clipping, narration, transcription, and data transfers across text, video, and image formats. My practice blends hands-on tech with creative content production, and I enjoy helping teams scale through smart automation and brand-building campaigns. I’m available for remote or in-person roles, whether as an employee or contractor. I value steady, meaningful work and aim to build a foundation for a few years before launching my freelance business fully. I’m quick to learn new tools, adhere to guidelines and TOS, and I bring calm under pressure and strong customer-care. Tell me one of your main current problems, and I’ll explain in five minutes how I’d approach it.

Randall Hicks

Hi, I’m Randall Hicks, a freelance IT/AI/security and content specialist who loves turning complex tech into clear, engaging experiences. I thrive in fast-paced environments, delivering secure solutions, sharp content editing/clipping, narration, transcription, and data transfers across text, video, and image formats. My practice blends hands-on tech with creative content production, and I enjoy helping teams scale through smart automation and brand-building campaigns. I’m available for remote or in-person roles, whether as an employee or contractor. I value steady, meaningful work and aim to build a foundation for a few years before launching my freelance business fully. I’m quick to learn new tools, adhere to guidelines and TOS, and I bring calm under pressure and strong customer-care. Tell me one of your main current problems, and I’ll explain in five minutes how I’d approach it.

Available to hire

Hi, I’m Randall Hicks, a freelance IT/AI/security and content specialist who loves turning complex tech into clear, engaging experiences. I thrive in fast-paced environments, delivering secure solutions, sharp content editing/clipping, narration, transcription, and data transfers across text, video, and image formats. My practice blends hands-on tech with creative content production, and I enjoy helping teams scale through smart automation and brand-building campaigns.

I’m available for remote or in-person roles, whether as an employee or contractor. I value steady, meaningful work and aim to build a foundation for a few years before launching my freelance business fully. I’m quick to learn new tools, adhere to guidelines and TOS, and I bring calm under pressure and strong customer-care. Tell me one of your main current problems, and I’ll explain in five minutes how I’d approach it.

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Work Experience

Utility Worker at AMETECH (Plastics Manufacturing)
July 1, 2025 - July 1, 2025
Followed precise SOPs and documentation—habits directly applicable to moderation queues and support workflows.
Expo / FOH & BOH Coordinator at Edge Restaurant & Lounge
June 1, 2025 - June 1, 2025
Real-time communication in a high-traffic environment; coached teammates on process and tone to ensure consistent guest experience.
Apprentice at Plumbing Express
April 1, 2021 - April 1, 2021
Diagnosed issues, documented work, and communicated steps clearly to non-technical clients.
Lead Sales & Advertising Rep / Ground Worker at G & S Tree Service
January 1, 2017 - January 1, 2017
Outreach, inbound/outbound calls, and customer follow-ups; managed expectations professionally.
Freelancer (self-employed) at Bethlehem, PA
February 1, 2012 - November 21, 2025
Freelance IT/Security/Content specialist providing threat assessment, troubleshooting, OSINT and OpSec preparation, data transfer (text to video/image), video editing, narration/voiceover, transcription, social/dating profile management, drop-shipping store setup, and AI-assisted workflow automation for clients; skilled in security-focused problem solving, data cleanup, and content creation.

Education

High School Diploma at Northampton Community College
January 1, 2023 - January 1, 2023
Associate's Degree (Remote) at Full Sail University (Remote)
January 11, 2030 - November 21, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Computers & Electronics, Media & Entertainment, Professional Services, Software & Internet, Other