Salesforce Admin, Production Support / Developer at City Bank (Canada)

Performing requirement evaluation, updating JIRAs, Confluence, and conducting unit testing. Led sprint demos, migrated records from Excel to Leads/Accounts/Contacts/Opportunities using Data Loader and Import Wizard. Created new LWC components and implemented One Time Password logic. Involved in deployment planning and post-deployment validation.

Salesforce Developer, Production Support at City Bank (Canada)

Performed requirement evaluation, updated JIRA and Confluence, and conducted unit testing. Collaborated with cross-functional groups to resolve queries and propose system changes. Led PI planning and sprint demos, interacting closely with stakeholders and architects. Managed Salesforce configurations including workflows, validation rules, profiles, and sharing settings. Participated in deployments across staging, UAT, and production environments using change sets. Supported integration exception logs in MuleSoft and handled ETL data processes using Informatica Cloud.

Salesforce Developer, Production Support at City Bank (Canada)

Performed requirement evaluation, updated JIRAs and Confluence, and conducted unit testing. Collaborated with cross-person groups, acted as liaison between business units, IT, and 3rd party vendors. Managed configuration requirements, deployment calls for Staging, UAT and Production and led planning meetings, JAD sessions, and demos. Worked with integration exception logs in MuleSoft and handled daily scrum and retrospective calls. Worked on ETL data stage integration for data from external systems.

Salesforce Developer, Production Support at City Bank (Canada)

Performed requirement evaluation, updated JIRAs and Confluence, and performed unit testing. Collaborated with cross-person groups addressing queries and proposing system changes. Delivered sprint-based demos and prepared functional documentation. Managed data migration requirements, unit testing, and test coverage for Triggers and Batch Classes. Interacted with stakeholders, product owners, and architects to understand requirements and data models. Led PI planning, sprint demos, and configuration requirements such as workflows, validations, profiles, and email templates. Handled production deployments and post/pre-deployment steps. Engaged in JAD sessions and collaborated with end users to optimize automated systems. Familiar with integration level exception logs in MuleSoft and worked with ETL data stages.

Salesforce Developer at Canada Life (Canada)

Developed Lightning components and customized existing Visualforce pages to align with Salesforce Lightning UI. Managed Git commits and participated in continuous integration deployments. Configured page layouts, record types, and executed CPQ roadmap in collaboration with stakeholders. Developed Apex classes and implemented escalations, email to case functionality, and approval processes. Performed data migration using Data Loader and maintained testing standards with 90% code coverage. Conducted report and dashboard configurations tailored to different profiles.

Salesforce Developer at Canada Life (Canada)

Developed Lightning components incorporating Lightning design system styles and customized Visualforce for Lightning UI. Managed Page Layouts, Record Types, and fields. Worked on Apex classes maintaining 90%+ code coverage. Implemented Email response to case functionality, escalation rules, and auto-responsive rules. Performed data migration using Data Loader and collaborated with business analysts on testing strategies. Engaged in Salesforce CPQ implementation and created reports, dashboards, and workflows.

Salesforce Developer at Canada Life (Canada)

Developed Lightning components using Lightning app builder with Lightning design system styles. Managed Git commits for CI/CD deployment. Customized Visualforce pages for Lightning UI. Configured layouts, record types, and managed field dependencies. Collaborated with stakeholders on CPQ roadmap. Developed apex classes and maintained 90% code coverage. Defined relationships and implemented email-to-case functionality. Set up escalation rules and automated alerts. Performed data migration and collaborated on test plan design. Created workflows on standard and custom objects and analyzed Salesforce CPQ configurations. Managed reports, dashboards, and provider credentialing. Worked closely with sales and business analysts for solution design and data migration from legacy systems.

Salesforce Administrator at Canada Life (Canada)

Developed Lightning components, managed Git commits and Jenkins Bitbucket CI/CD. Customized Visualforce for Lightning Omnistudio. Configured page layouts, record types, field dependencies, tab configurations. Implemented data migrations and built test classes with 90%+ code coverage. Led escalation rules and email-driven case workflows. Worked on healthcare/Health Cloud requirements.

Salesforce Senior Developer at Zurich (WIPRO)

Created reusable Lightning Web Components and implemented OTP logic solutions. Gathered and documented business requirements and developed Visualforce pages, Apex triggers, and classes. Enhanced Service Cloud Console customization and developed file upload utilities for case records. Implemented sales and service cloud functionalities, configured workflows, approval processes, and automated business logic using Salesforce automation tools. Participated in daily scrum meetings and contributed to integration and data migration using Informatica and MuleSoft.

Salesforce Senior Developer at Zurich (WIPRO)

Created reusable LWC components and implemented OTP logic. Gathered and documented business and software requirements. Customized Service Cloud Console, developed Visualforce Pages and Apex classes, created file upload utilities, and automated business processes through workflows, approval processes, and email services. Participated in daily scrum meetings, data migration, and integration with MuleSoft. Ensured Salesforce development covered Sales Cloud, Service Cloud, and Call Center applications.

Salesforce Senior Developer at Zurich (WIPRO)

Created reusable Lightning web components and implemented OTP logic. Gathered and documented requirements. Developed apex classes, triggers, visualforce pages, and enhanced service cloud console components. Implemented file upload utilities and Salesforce development cycles including sales cloud, service cloud, and call center applications. Created workflow rules, approval processes, and used SOQL/SOSL queries efficiently. Managed data migration and cleansing. Worked on MuleSoft integration, Gmail mashups, Force.com web services, and customer portals. Participated in scrum ceremonies and communicated with analysts to clarify requirements and resolve defects.

Salesforce (Admin and Developer), Production Support at Zurich (WIPRO)

Created reusable LWC components, integrated with external systems, implemented Salesforce Health Cloud configurations, and enhanced Service Cloud Console. Built file upload utility and implemented SOQL/SOSL data access. Involved in Salesforce development lifecycle and integration with Gmail mashup.

Salesforce Admin/Developer at UCC & Insurance - Kovida Business Solution (India)

Performed detailed analysis of business and technical requirements and customized Salesforce standard objects accordingly. Designed and deployed custom objects, validation rules, workflows, approval actions, and email templates. Integrated sales and service clouds and managed data migration using tools like Informatica Cloud and Data Loader. Developed Apex classes with REST API calls and participated in security configuration and report/dashboard customization. Supported Service Cloud functionalities including Email to Case and Service Console.

Salesforce Admin/Developer at UCC & Insurance-Kovida Business Solution (India)

Worked closely with sales teams and business analysts to analyze business and technical requirements and customize Salesforce standard and custom objects. Developed Visualforce pages, Apex classes, and triggers. Managed Sales Cloud and Service Cloud integration and data migration using ETL tools. Automated processes with workflows, approval processes, and email templates. Handled Service Cloud features including Email to Case, case management, and Service Console. Managed user accounts and security settings and produced customized reports and dashboards.

Salesforce Admin/Developer at UCC & Insurance-Kovida Business Solution (India)

Analyzed business requirements with sales teams and analysts; customized Salesforce standard objects and deployed custom objects, validation rules, workflows, and visualforce pages. Integrated Sales Cloud and Service Cloud with critical systems using ETL tools like Informatica Cloud and Apex Data Loader. Worked on service cloud features like email to case, case management, escalation rules, and knowledge articles. Managed security configurations, reports, dashboards, roles, and permissions. Developed apex classes, restful web services, and unit tests. Performed data mapping and migration from legacy systems and handled production support and troubleshooting.

Salesforce Admin at UCC & Insurance-Kovida Business Solution (INDIA)

Worked with business analysts to implement requirements on standard and custom objects. Managed field dependencies, page layouts, and lookups/master-detail relationships. Implemented Email-to-Case, escalation rules, and data migration using Data Loader. Built Health Cloud related configurations.

Salesforce Developer at IronShore Insurance - Kovida Business Solution

Implemented Apex controllers, triggers, and test classes maintaining code coverage standards. Developed Visualforce pages and task routing logic for sales follow-ups. Designed complex junction objects, validation rules, workflows, and approval processes to automate alerts and email notifications. Integrated web services for external system data retrieval and participated in production support and troubleshooting. Managed data migration and reporting, and configured business rules for workflows.

Salesforce Developer at IronShore Insurance-Kovida Business Solution

Implemented Apex controllers, triggers, and test classes with proper code coverage. Developed Visualforce pages for user requirements and designed automated alerts, email generation, and workflows. Managed contract management using Apttus AppExchange tool. Integrated web services for external systems and assisted in production support and troubleshooting. Configured reports and dashboards and assigned roles and profiles according to company requirements.

Salesforce Developer at IronShore Insurance-Kovida Business Solution

Assigned profiles and roles, provided end user training. Developed apex controllers, triggers, test classes, and visualforce pages ensuring code coverage. Designed task routing and junction objects with advanced field types. Automated alerts, approval processes, and email generation. Utilized asynchronous Metadata API. Implemented contract management with Apttus. Used SOQL/SOSL within governor limits. Created layouts, reports, and integrated web services via SOAP API. Assisted in production support and troubleshooting workflows and scheduling.

Salesforce Production Support / Admin at IronShore Insurance-Kovida Business Solution

Provided admin support, implemented Apex controllers/triggers, and supported production issues; involved in data migration and integration with external systems.

Salesforce Developer at Daimler

Served as Salesforce Administrator and Developer, integrating web services and importing data from various sources. Implemented Web to Case and Email to Case functionalities, customized reports, Visualforce pages, and page layouts. Managed roles, queues, and accessibility permissions, configured picklists and master-detail relationships, and optimized service agent screens. Participated in Agile development, code reviews, and deployment activities including Lightning components. Coordinated offshore and onshore teams for issue resolution and migration steps.

Salesforce Developer at Daimler

Performed Salesforce com administrator roles, integrated web services, imported data using Data Loader and Import Wizard, and implemented Web to Case and Email to Case functions. Created custom reports, Visualforce pages, approval processes, workflow rules, and dashboards. Configured page layouts, roles, queues, and custom objects. Worked on Lightning Aura components and participated in Agile development environments. Coordinated offshore and onshore teams for issue resolution and deployments.

Salesforce Developer at Daimler

Acted as Salesforce administrator and integrated web services for external data display. Imported data into Salesforce objects using Data Loader and Import Wizard. Implemented web to case, email to case for customer support. Created custom reports and visualforce pages. Developed visualforce page extensions and configured page layouts, roles, and queues. Implemented picklists, validation, and relationships in custom objects. Enhanced screens for service agents managing social media and activities. Formulated data migration documents and tested sandbox environments with deployments across sandboxes and production. Worked with Lightning Aura Components and agile methodologies.

Salesforce Administrator at Daimler

Performed Salesforce Admin tasks; integrated external Web Services; developed Visualforce pages and Apex controllers. Implemented health cloud and service cloud customizations; built process automations and data migrations.

Salesforce Administrator at Protek (India)

Managed Salesforce application setups and customized apps to meet organizational needs. Integrated external web services and imported data using Data Loader. Implemented Web to Case and Email to Case solutions. Enhanced the Salesforce environment with custom reports, Visualforce pages, page layouts, roles, and queues. Developed workflows, validation rules, and approval processes to automate business operations. Created test scenarios, managed migration between sandboxes and production, and provided ongoing support.

Salesforce Administrator at Protek (India)

Performed Salesforce.com application setups and customizations, integrated web services, imported data, and implemented Web to Case and Email to Case functionalities. Created custom reports, Visualforce pages, and approval workflows. Managed page layouts, roles, queues, and picklists. Designed service agent screens and handled data migration documents and report/dashboard development. Created test scenarios, managed sandbox and production deployments, and configured complex business rules.

Salesforce Administrator at Protek (India)

Performed Salesforce application setup and customization. Integrated web services for external data display. Imported data into standard Salesforce objects via Data Loader. Implemented web to case and email to case features. Developed custom reports, visualforce pages and controller extensions. Set page layouts, search layouts, roles, queues, and permissions. Configured picklists, validation rules, and relationships for custom objects. Designed user-optimized screens, created migration documentation, and managed deployments. Configured complex business rules and workflows. Involved in web service integrations.