Available to hire
Hi, I’m Rania Abdelaziiz. I’m a results-driven Business Relationship Officer focused on client acquisition, stakeholder management, and business development in the UAE. I excel at building strong relationships with clients and partners while coordinating across sales, marketing, and operations to deliver seamless onboarding and solutions.
With a legal background and hands-on experience in hospitality and administrative coordination, I bring clear communication, diligent follow-through, and a proactive approach to opportunities and challenges. I enjoy collaborating with senior leadership to align strategies and drive customer-centric growth.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Business Relationship Officer at Serene Group
June 1, 2025 - PresentKey point of contact for clients, partners, and internal stakeholders, supporting relationship management across multiple business functions. Contributed to lead generation and prospect engagement through networking and referrals. Assisted in identifying and assessing business opportunities, evaluating feasibility based on cost, risk, timing, and relevance. Coordinated with sales and marketing to ensure consistent client messaging across channels. Supported the new business take-on process, including documentation and internal approvals. Participated in client meetings to gather requirements and align solutions. Helped improve relationship workflows to create a structured client management approach.
Guest Relations Agent at Landmark Grand Hotel
December 1, 2024 - June 1, 2025Delivered high-quality guest service, handling check-in, check-out, and inquiries in a fast-paced hospitality environment. Managed guest complaints and service recovery to ensure satisfaction and repeat visits. Coordinated with housekeeping and operations to resolve issues efficiently. Supported VIP guest arrangements and special requests. Maintained accurate records of guest interactions and feedback. Contributed to improving guest experience by proactively identifying service gaps.
Receptionist / Administrative Support at Big Mark Company
July 1, 2024 - October 1, 2024Managed front-desk operations, serving as the first point of contact for clients and visitors. Coordinated calls, appointments, correspondence, and internal communications. Maintained records, files, and calendars to support smooth office operations. Assisted multiple departments with administrative and coordination tasks. Ensured a professional and organized reception environment.
Education
Bachelor of Law (LL.B.) at Faculty of Law, University of Cairo
January 11, 2030 - July 1, 2027Qualifications
Industry Experience
Travel & Hospitality, Professional Services, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
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